For the last 4-5 weeks I have been experiencing intermittent uncorrectable errors across all channels several times throughout the day. Sometimes this results in sync errors and T3 timeouts and ultimately to modem resets. This occurs at various times of the day/night, sometimes while streaming, sometimes while all devices are inactive. Initially my d/s power levels had dropped by about 5dBmV, but after a tech visit last week power levels are back to my normal at -5 to +5 dBmV and SNR average for all 32 channels around 34.5-36.5 dB, u/s levels from 32.5-35.5 dBmV. The tech replaced the drop from the pole to my house and said he found the demarc with the grounding block "full of water" which I assume he drained. I have a 150/10 plan, but the morning the tech came out was only achieving 20 Mb/s but now back to 143. There is only a single line from the demarc point to my modem with no splitters, though I believe there is one barrel in the line. The tech was unable to check in the home due to the CV-19 restrictions.
My question is, what could be causing these spurious errors and resets?
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Source of spurious uncorrectables
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[RI] I have been getting packet loss on my wired-in computer
I attached a WinMTR of a test to Google DNS (8.8.8.8). The packet loss started about 4-5 days ago. Everything looks fine on the first hop.
I'm just not sure why this suddenly started happening. It has been windy here in RI so I wonder if a line was damaged by a branch.
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Cox to waive data overage charges for 60 days
Cox has announced that they will waive data overage charges and fees for add-on plans for the next 60 days (through May 15).
https://newsroom.cox.com/Cox_expands_coronavirus_relief_for_remote_workers_and_students?_ga=2.172840426.839159863.1584143453-1630317255.1583634729
https://twitter.com/CoxHelp/status/1239642686539411457
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[CATV] Cox Phoenix Switches to DSG Mode for Cisco Tuning Adapters
Cox Phoenix updated my Cisco Tuning Adapters this morning from using Legacy OOB mode to the newer DSG (DOCSIS Set-top Gateway) mode.
Old Firmware was FLASH: STA1.0.0_1520_LR_F.2001
New Firmware is FLASH: STA1.0.0_1520_BDSG.LR_F.1601
It looks like it's one step forward, OOB to DSG, but 2 Firmware revisions backwards. Moving from F.2001 to F.1601,
F.1601 had a tuning request failure issue that was resolved in F.1901
https://www.dslreports.com/forum/r28882767-CATV-Request-for-New-Cisco-SDV-Tuning-Adapter-Firmware
https://www.tivocommunity.com/community/index.php?threads/cisco-tuning-adapter-status-troubleshooting.482537/
https://forums.cox.com/forum_home/tv_forum/f/tv-forum/3280/request-for-new-cisco-sdv-tuning-adapter-firmware
The Diagnostic Signal Levels for OOB (FDC & RDC) are now gone, so it looks like it will be harder to do diagnostics.
There is a new Page in the TA Diagnostics Menu: "DOCSIS Information" which has the Upstream and Downstream levels.
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Outlook 365 and cox email
Is anyone else having problems syncing with the correct settings?
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Grandfathered Ultimate Uploads Limited
I see I still have 300/30 but my upload has definitely been limited to 10, I called and they reset my modem remotely, are they just being coy about downgrading me? Should I ask for credits?
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[OK] Motorola Tuning Adapter and Cablecard setup
I have had a HD homerun prime and a Cox cable card for years. Just recently the tuning adapter that I use for the premium channels stopped working so I lost those channels. The operational status stays at initializing and continual blinks on the adapter. Cox support has tried to get it working but no luck as of yet. Any opinion that this is the tuning adapter needing to be replaced? I get the following from the adapter logs.
Tuning Resolver Status
Authentication success
Downstream success
Upstream none
Operational Status initializing
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Cable Modem Upload 5 channels. Is the 5th channel new?
I have 5 upload channels on my modem. Is the 5th one new?
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[AR] 500 tier
will a 16x4 modem work on this tier. my girlfriend is wanting to order internet.
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[DOCSIS] Upstream Eye Candy
XUS 1 16.9 6.4 QAM64 39.50US 2 23.5 6.4 QAM64 39.30US 3 29.9 6.4 QAM64 39.30US 4 36.3 6.4 QAM64 39.80US 5 60 6.4 QAM64 41.30US 6 67 6.4 QAM64 41.80US 7 74 6.4 QAM64 41.80US 8 81 6.4 QAM64 42.30
Check your modems intermittently :)
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[FL] Contour 2
Just being curious here... Do any of you have the new Contour 2 systems (voice remote, etc)?. Our promo ended and our price skyrocketed to over $300 a month so they offered to put us on a new promo that included DVR (which we didn't have) as well as some premium channels like Cinemax... I forget the exact package, but it was a lot more channels. We received the equipment last night and I started going through the process of connecting it all up. They didn't send us a "host" box, just these mini boxes and said it was IP based now instead of digital cable. Anyway... I spent over 5 hours last night working with various techs over the phone (8 or 9 of them) trying to get the new equipment to work and we couldn't get it stable.
For example... we would get it working and can change channels (slowly) but then we'd try pulling up the guide and go to another channel and get a "please wait" message and eventually an error saying to reset the box (this happened on all 4 of them on 4 different outlets throughout the house). The box would reset and come back up, or just instantly give an error... or would show a channel for a few seconds and lock up and none of the buttons would respond and eventually they did, or we'd get the error again.
Anywho, in the end, we simply went back to all of our old equipment (two cisco boxes and two DTA's) which of course works nearly flawlessly (old equipment so sometimes we have to reset the box when it locks up). I bought my own modem, a Netgear CM1000 and my speeds always varied between 400 Mbps and 940 Mbps. They said my modem had rock solid signals. They tried to get me to use their Pano Modem as part of the new promo and lets just say the experience was less than ideal and I barely saw over 300 Mbps (I'm all hard wired). Prior to buying my Netgear modem, I tried a couple of Surfboards but couldn't ever get them to work correctly... they'd work for 10 minutes and drop out, or have slow speeds/packet loss, etc. This Netgear has been solid.
They said this new Contour 2 service is IP/Cloud based now unlike the old digital boxes we have and that they are much more picky about signals and they said my signal on the new boxes were out of line and wanted to send a tech. I explained to them that we have lived in this house since the 1970's and ever since they went digital back in the late 90's/early 2000, we've never had stable service.. but "good enough". Over the years (last 6 years especially) we've had between 25-30 crews out here trying to resolve the issues we've had... everything has been replaced... all new lines "wrapped around" the house to the rooms multiple times, new box on side of house with the block, etc in it being replaced multiple times, multiple new lines ran from the tap across the street to our house, and several maintenance crews replacing some of the major equipment along the street.
My uncle just got Contour 2 and his is working perfectly with no issues, same minibox we were sent. Have any of you ran into issues with the new Contour boxes not working? We have signal issues that have never been resolved, but the modem is within range and the digital boxes work without issues.
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cox streaming box
I just got done trying the cox streaming box I think its useless and a waste of time there is no go apps like CNNGO,Fox news,go etc. Going to go get the GF a roku ultra. Am I the only one thinks it sucks.
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NETGEAR Nighthawk CM1100 DOCSIS 3.1 Cable Modem
I have a SB6180 and though it is about time to secure a newer modem - Would this DOCSIS 3.1 Cable Modem be a decent modem upgrade for the next several years?
JR
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[CATV] has TV got to this leval of insane.?
my price for TV if I wanted it. This is the cheapest TVpackage.
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[AZ] Continued packet loss / jitter due to oversaturated node - Chandler
I apologize in advance for the long post.
I have been experiencing packet loss and increased latency and jitter since the beginning of April. My connection has been flawless prior to this, I consistently got 120+ Mbps down / 10 Mbps up with never more than 5ms of jitter (always 1-3ms most of the time) and 10ms ping to the same Cox server in Phoenix. My modem is an Motorola/Arris SB6141 and I have been using it the past 3-4 years.
Like many of you, I filed a complaint with the FCC and the Arizona Attorney General Consumer Complaint board in order to avoid the runaround of "try rebooting your modem" and "your signals look perfect from our end"-esque responses. The Executive Office contacted me within a few days (first week of April). The representative was incredibly open and understanding and acknowledged that my node was oversaturated. She credited my account for that month from the usual $87.99 to $44.99, which was generous. She promised to keep me updated on my area's status of a potential node split which she said was not even scheduled for this year, but due to the pandemic situation, was expedited to be done sometime this year, with no hard dates. I thanked her and had not heard from her since
The month of May comes around, and the issue seems to be getting better, or so I thought. Arizona's "stay-at-home" order expired last week and, while the connection has somewhat improved, peak times in the morning and early afternoon continue to significantly degrade the quality of my connection (packet loss, jitter upwards of 200ms, hovering around 50ms on average).
I decide to reply to the FCC autogenerated email in order to keep the case alive, expressing that I had not received an update since, that the issue continues to manifest itself, and that if another credit could be applied to my account for the degraded connection.
The next day (yesterday), I receive a call from the Executive Office by the same representative from a month earlier. She states that she has seen my new reply on the case and wanted to inform me that my area is "back to normal".
I was dumbfounded by this, given that the issue still existed. She asked if I wanted a tech to come out and test the connection, to which I agreed to. It was scheduled for today, but I canceled it late last night simply because I feel like it would achieve absolutely nothing. They would see that my signals (which I have posted below at the time of this post, also experiencing the issue at this time) are near perfect. My uptime is from April 28 (self-reset) with no T3s or T4s. All my uncorrectables are relatively low and hardly go up (the majority of them occur at time of modem reboot). The connection to the pedestal outside of my house is a "home-run" connection with no splitters or anything, with the CAT6 running to it having been replaced in summer of 2017.
I just do not know what to do other than vent or perhaps get your guys' input on this. I feel helpless when the exec who is assigned to my case is now claiming my area to be good again when she was talking about the node requiring a split just a month ago. CenturyLink is not a viable option, with only a maximum of 40 Mbps and my connection from the DSLAM is on the fringe, which is why I left them for Cox in 2015.
I ordered an Arris SB8200 to see if it could help but from my novice knowledge on networking, I do not think it will help alleviate the issue since it is a congested node and the upstream is too busy trying to buffer the requests it receives, which causes the increased jitter and bouts of packet loss. The 8200 arrives next week. I am afraid, if anything, it will only make my issue worse. My logic is that why should I replace a perfectly functioning SB6141 which prior to the pandemic had been performing flawlessly.
Sorry again for the long-winded post. I just want everyone's feedback on what to do. Thank you for taking the time to read.
Modem levels are attached in screenshot.
Current Time and Date May 22 2020 12:08:54
System Up Time 24 days 12h:6m:12s
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[Gigablast] when your gig connection is not a gig connection
Title sums it up. Support thinks this acceptable
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[AZ] Constant T3 timeouts and CCAP Commanded Power Exceeds Value
In Gilbert / Mesa boarder in Arizona and have been getting constant T3 timeouts and disconnects from the internet for short durations, but impacting my connection to work. Process has been frustrating. Have had 3 tech visits, each time they find something on the cox side, each time they have a “solution” and yet nothing ever fixes the issue.
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[AZ] IPv6 prefix delegation newly restricted to /64, or dhcpcd update?
Using a standard (Gentoo) linux system as a router, for the last few years, I've been able to request and receive a /60 for my home network to assign individual /64s to the multiple LAN segments. As of 2020-05-27 (specifically after a reboot and an update to most packages on the system) it was only able to grab a /64, hence it was unable to further delegate /64s to my four internal network interfaces.
I have worked around this by asking for four separate /64s by using multiple ia_pd directives.
logs
25/16/daemon.log:May 25 16:26:49 zz dhcpcd[10122]: enwan1: delegated prefix 2600:8800:290f:8110::/60
26/04/daemon.log:May 26 04:26:49 zz dhcpcd[10122]: enwan1: delegated prefix 2600:8800:290f:8110::/60
26/16/daemon.log:May 26 16:26:49 zz dhcpcd[10122]: enwan1: delegated prefix 2600:8800:290f:8110::/60
27/04/daemon.log:May 27 04:26:49 zz dhcpcd[10122]: enwan1: delegated prefix 2600:8800:290f:8110::/60
27/15/daemon.log:May 27 15:58:45 zz dhcpcd[3311]: enwan1: delegated prefix 2600:8800:2900:23::/64
28/03/daemon.log:May 28 03:58:45 zz dhcpcd[3311]: enwan1: delegated prefix 2600:8800:2900:23::/64
28/15/daemon.log:May 28 15:58:45 zz dhcpcd[3311]: enwan1: delegated prefix 2600:8800:2900:23::/64
29/03/daemon.log:May 29 03:58:45 zz dhcpcd[3311]: enwan1: delegated prefix 2600:8800:2900:23::/64
29/09/daemon.log:May 29 09:41:23 zz dhcpcd[3311]: enwan1: delegated prefix 2600:8800:2900:23::/64
29/15/daemon.log:May 29 15:27:10 zz dhcpcd[2991072]: enwan1: delegated prefix 2600:8800:2900:23::/64
29/15/daemon.log:May 29 15:38:44 zz dhcpcd[3021405]: enwan1: delegated prefix 2600:8800:2900:cb5::/64
29/15/daemon.log:May 29 15:38:44 zz dhcpcd[3021405]: enwan1: delegated prefix 2600:8800:2900:d16::/64
29/15/daemon.log:May 29 15:38:44 zz dhcpcd[3021405]: enwan1: delegated prefix 2600:8800:2900:e63::/64
29/15/daemon.log:May 29 15:38:44 zz dhcpcd[3021405]: enwan1: delegated prefix 2600:8800:2900:ed6::/64
old dhcpcd.conf section
# Cox Cable, standard DHCP and DHCP-PD
interface enwan1
ipv6rs
ia_na 1
ia_pd 0/::/60 br-prime/1/64 br-guest/2/64 br-iot/3/64 br-friend/4/64
noipv4ll
#nogateway
nohook resolv.conf
new dhcpcd.conf section
# Cox Cable, standard DHCP and DHCP-PD
interface enwan1
ipv6rs
ia_na 1
ia_pd 2 br-prime/0/64
ia_pd 3 br-guest/0/64
ia_pd 4 br-iot/0/64
ia_pd 5 br-friend/0/64
noipv4ll
#nogateway
nohook resolv.conf
Does anyone have any insight onto whether this is a Cox change or a dhcpcd behavior change?
Thanks
-Troy
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[Modem] Netgear D3.1 firmware pushing.
In the upcoming weeks yall should start seeing new firmware for the following Netgear models.
CM1000, CM1000v2, CM1100 version 6.01.07, and CM1200 version 2.02.03
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[OK] Email not sending on 1 of my Cox accounts?
I was able to send one this morning, but tried to send to a single address and multiple addresses with not luck. I've attached a screenshot of the error I received. My four other Cox accounts seem to be sending and receiving without any issues.
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