I currently have Cox Ultimate 300 service which I have no complaints about, except for the increase in price I received from $69.99 per month to $84.99 per month.
I use my Amazon Firestick regularly to watch movies and news apps and stream the content on my television for about 3-4 hours daily. If I downgrade my service to Preferred, will I experience hiccups or a slowdown in streaming?
Using the speed test on this website, I am receiving 196mpbs download and 32mpbs upload speed with Ultimate service.
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Internet Preferred vs Ultimate
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[AZ] Upgrade?
Cox has marked up the street in front of my home with orange spray paint and put more spray paint and flags up in the neighbors yards across the street. They then continue down the sidewalk on the adjacent street to what I believe is a crypt In the ground that is labeled, ‘Cox’. Based on where it is I’m going to assume there’s a node in there.
What confuses me is why they would be making changes when I have a literally flawless signal with hardly any correctables and no uncorrectables consistently. I also haven’t had any speed issues either and I have Ultimate.
Any ideas?
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[AZ] Holy crap, Cox may actually be trying to fix their problems!
So like most people, I've been having tons of packet-loss issues lately since the stay at home order in my state. Overall my connection is stable, not dropping, just dropping packets. Makes surfing slower and online games a real problem. I've contacted Cox and they are "aware of the problem" my area has been noted as having an outage for a long time now but of course no info, no date when it'll be fixed, etc. I figured they just put that so that people would stop calling. My guess was the issue is lack of upstream, too many people are doing video calls, twitch streaming, torrenting and so on and saturating the limited amount of upstream.
...well it looks like I was right and they might actually be taking steps to fix it. Today when I looked at my modem, a 5th upstream channel has appeared. They've only had 4 since, well since they went to DOCSIS 3 like every other cable provider. Now there's a 5th one. It is half width, wedged in at the bottom so you aren't getting a whole lot more bandwidth with it, but it is an improvement. Still having issues, and Cox still says they are working on things. So I'm hopeful that maybe they are actually working to raise their split to get all 8 channels and maybe even a 3.1 channel in there to really fix the problem in the long term.
I'm not holding my breath or anything, this may well be the only thing they do. But I do have a small ray of hope that maybe, just maybe, they'll actually upgrade their network and it only took a global crisis to make it happen :D.
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[AZ] Modem Firmware Reverted
I happened to check the stats for my TM3402 and compared it to the stats I took last December 2019. I noticed that the firmware version had been reverted to what it was to before December 2019.
Is this normal?
DEC 2019:
----------
BOOTR: 2.2.17.573854
SW_REV: 11.02.032.09.SIP.PC20
Firmware Name: TS11.02.032.09_030819_710.PC20.03
Firmware Build Time: Fri Mar 8 18:46:12 EST 2019
APR 2020:
----------
BOOTR: 2.2.8.491938
SW_REV: 11.01.057.5
Firmware Name: TS11.01.057.5_102017_70.PC20.03
Firmware Build Time: Fri Oct 20 17:06:56 EDT 2017
JohnD
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Question about replacing Cox rental equipment
I'm currently using a Cox supplied Panoramic WiFi modem/router and am looking to replace it with an owned modem again like I had before bundling all my services.
However, I also have Cox Voice service which is currently supplied through their equipment. When looking at the list of equipment: https://www.cox.com/residential/support/cox-certified-cable-modems.html it looks to me like my choices are severely limited in what's approved that would suit my needs. In fact of the 2 devices listed that can support my current internet package one has the notation they don't think it's for sale anywhere and the other one is almost impossible to find.
If I get a modem for my internet only which will allow me to buy a far better device to allow for future internet service upgrades, does Cox have to supply me with a rental free access device for my Cox Voice? Or will I still get stuck paying a rental fee?
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Email Down?
I'm in Peoria, AZ and all my Cox email addresses are not responding. Apple Mail tells me it can not connect to the imap or pop servers and web mail won't load. Anyone else facing this (5/1/2020 at 8:50am MST)?
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What's the reliability of the Cox Panoramic Wifi ?
I have a friend who has issues. Since they've upgraded their modem to the newest one they've had disconnection issues? I know router/modem combos are generally bad, but I haven't heard too much about the rental modem cox is providing nowadays.
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[OH] - Modem Signals Feedback Request
Hello All,
I have the 300/30 package from Cox on the west side of Cleveland, OH. For the last couple weeks, when I am doing some video conferencing or playing video games, I am getting some lag or choppiness. These activities are new for me so I don't know how long they have been going on. I checked speed test and it consistently comes back around 300 Mbps Down, 30 Mbps Up, 24ms Ping and 1ms Jitter. I have a Arris SB8200 Modem and a friend suggested to check my modem signal levels and they are pasted below.
According to the levels posted in the forum FAQ, my downstream power levels are all between -15dBmV to +15dBmV. My Upstream levels are out of range, in the low 30s vs the spec of +40 to +52 dBmV. My SNR is 37-43 with a spec of 35 dB and above.
If my Upstream levels are low, is this usually a Cox side issue or could it be a cable/equipment issue in my house? I'd appreciate the feedback before I start ripping up my setup and trying different things.
My signal levels are here.
XDownstream Bonded ChannelsChannel ID Lock Status Modulation Frequency Power SNR/MER Corrected Uncorrectables10 Locked QAM256 735000000 Hz -5.6 dBmV 39.4 dB 20044 278921 Locked QAM256 681000000 Hz -6.7 dBmV 39.0 dB 607 15302 Locked QAM256 687000000 Hz -6.2 dBmV 39.2 dB 1044 45683 Locked QAM256 693000000 Hz -7.0 dBmV 38.3 dB 33663 1622514 Locked QAM256 699000000 Hz -8.6 dBmV 38.2 dB 34183 1634549 Locked QAM256 729000000 Hz -5.5 dBmV 39.5 dB 40708 15715911 Locked QAM256 741000000 Hz -6.2 dBmV 39.6 dB 44895 15658712 Locked QAM256 747000000 Hz -6.7 dBmV 39.3 dB 49051 15305317 Locked QAM256 777000000 Hz -8.1 dBmV 38.6 dB 39995 16608318 Locked QAM256 783000000 Hz -7.4 dBmV 38.8 dB 42899 16574619 Locked QAM256 789000000 Hz -6.8 dBmV 39.3 dB 89476 35849420 Locked QAM256 795000000 Hz -6.3 dBmV 39.3 dB 86525 33997921 Locked QAM256 801000000 Hz -6.4 dBmV 39.7 dB 50352 16260322 Locked QAM256 807000000 Hz -6.9 dBmV 39.2 dB 43644 17258225 Locked QAM256 825000000 Hz -11.5 dBmV 37.0 dB 45394 19460926 Locked QAM256 831000000 Hz -11.1 dBmV 36.9 dB 47152 20438827 Locked QAM256 837000000 Hz -11.0 dBmV 37.2 dB 40396 12993328 Locked QAM256 843000000 Hz -10.5 dBmV 37.3 dB 68144 27687929 Locked QAM256 849000000 Hz -9.5 dBmV 37.8 dB 12488 4923130 Locked QAM256 855000000 Hz -8.9 dBmV 38.2 dB 40722 15924533 Locked QAM256 357000000 Hz -1.7 dBmV 41.1 dB 17851 8778934 Locked QAM256 363000000 Hz -1.8 dBmV 41.8 dB 14333 6941635 Locked QAM256 369000000 Hz -1.4 dBmV 41.7 dB 19918 9767136 Locked QAM256 375000000 Hz -1.4 dBmV 41.8 dB 20045 9849537 Locked QAM256 381000000 Hz -1.8 dBmV 41.6 dB 20653 9826838 Locked QAM256 387000000 Hz -2.0 dBmV 41.5 dB 19143 8379941 Locked QAM256 405000000 Hz -2.1 dBmV 41.4 dB 22585 5749742 Locked QAM256 411000000 Hz -2.6 dBmV 41.3 dB 19054 894143 Locked QAM256 417000000 Hz -3.3 dBmV 41.1 dB 23159 301144 Locked QAM256 423000000 Hz -3.7 dBmV 41.0 dB 26813 360445 Locked QAM256 429000000 Hz -4.1 dBmV 40.9 dB 30520 360046 Locked QAM256 435000000 Hz -4.2 dBmV 40.8 dB 32282 3636159 Locked Other 300000000 Hz 2.9 dBmV 42.8 dB 419333288 174 Upstream Bonded ChannelsChannel Channel ID Lock Status US Channel Type Frequency Width Power1 4 Locked SC-QAM Upstream 37300000 Hz 6400000 Hz 36.0 dBmV2 1 Locked SC-QAM Upstream 18100000 Hz 6400000 Hz 33.0 dBmV3 2 Locked SC-QAM Upstream 24500000 Hz 6400000 Hz 34.0 dBmV4 3 Locked SC-QAM Upstream 30900000 Hz 6400000 Hz 35.0 dBmV5 6 Locked SC-QAM Upstream 13300000 Hz 3200000 Hz 33.0 dBmV
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Upgrade that wasn't
They changed my 30 (actual 37) megabit to 50 (actual 48) megabit as a free upgrade. It wasn't! The upload was previously 3.3 megabits. The ""upgrade"" dropped it to 2.9 megabits (3% less than contract).
The slower upload throttles how much you could do with the download. The real-life speed difference averages to near zilch, except that there's a bit more lag.
Did anyone else have this happen?
The change happened at a seemingly random time, and we sure were irritated with the lag until I patched by re-tuning my router's QOS to a slightly lower upload limit. That got the lag stopped.
So, it turned out alright; but, the difference between 30 and 50 is apparently 11, and the speed boost isn't faster. :)
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[AZ] I need help this issue has been going on for a long time now..
Not sure where to start but also do not want to write a book here lol
So lets try and condense this all
A few months back out of no where ... my internet would not hold upload speeds.
as i work with streaming content i noticed that there was a dip in sustained upload speeds.
uploads would maybe work for a few seconds.. then dip to zero or just never climb above crawling.
This was before corona..
Tech was out here a few times.. Ended up in that there was a "century link" Customers set up that was causing issues.. Whatever that means ..
Speeds were fixed for the most part... i ended up upgrading to gigablast... (even more money for cox)
a few months later ... (about a month ago)
Internet drops out completely...
the modem would keep Rebooting over and over .... it would stay online until downloading something or upload and then it would just reboot over and over .
After trying everything in the world and on the phone with cox for well over 4 hours total (that day alone, I have done this maybe 5 times already) I was told my modem was defective..
Mind you.. I just bought MB8600 about 5 months earlier...
because I have to work and i am not using the internet for just games and so on..
I rushed out that same moment and bought another modem.. sb8200....
get home ... same thing ... around the same time I was told "Looks like maybe they are doing upgrades in your area"
About a few days later and HOURS AND HOURS on the phone and messaging cox...
Things appeared to be "working" again... (about 900 down and 35mb up)
well ... guess what happens as of past two days ? THE SAME THING minus the rebooting
the worst part is that in times like this .. Working is very much needed.. and without the modem working i will not be able to work.. this is unreal.
I was looking at the modem Signals and i will post them here.
Please if someone can help me that would be really amazing and thank you so much ahead of time.
cox is claiming that i might have to pay 75 dollars to have a tech come out?
Is this Real ? Is this some kind of back street hustle?
almost 300 a month to them and over 17 years with them.. and this is how they Treat people?
EDIT:
Cox said they are sending someone over in the AM.... but they will not come into the house cause of Corona... what will they be able to do ?
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[Gigablast] My Gigablast was in the 900's, now cannot get past the 500's
Not sure when it actually happened, since I don't run speed tests every day, but in the past, my speed tests were always in the 800-900's. Then, a few weeks back, it was 400-500's. I thought it was due to the stay-at-home surge. After a couple weeks, I called COX and they claimed their service is not impacted by such demand and that I should be getting 940 down. My upstream is always good at around 35.
The COX tech came out, tested at the side of the house and was getting gigabit. Tested at the modem (using the RG6) and also gigabit into the modem. Tested via ethernet at the modem (bridge mode) and was 500. He replaced the modem and reconfigured for bridge mode and we tested in the 900's. Problem fixed -- bad modem...or so I thought. The next morning, it was in the 500 again. And ever since it has not increased back into the 800's 900's.
Called COX again and they sent out another tech. He ran the same tests and found signal was good and he was getting gigabit on the RG6 everywhere (outside and inside). After testing directly at the modem with ethernet (and getting about 500), he replaced the modem, again. Setup in router mode, tested around high 800's. Reconfigured for bridge mode, and tested in the 500's again. Set back to router mode and still in the 500's. Was never able to get it back into the 800-900's.
The tier 2 tech on the phone assured me all the channels are active on my modem. The on-site tech said he would have to put in a trouble ticket and have COX check the local node.
Anyone know what the deal is with half-speed on Gigablast? Seems a few people are having the issue, but with my RG6 at the modem testing true gigabit, yet modem puts out half that, what could be the problem?
Thanks.
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[AZ] Gigablast Intermittent Outbound Packetloss When Temperatures Rise
Problem Statement: Consistent outbound packetloss in the area of 0.6%-2%. Occasionally spiking at peak hours to 12-25%. Occasional disconnections and interruptions of service.
Duration of issue: Consistently 3+ summers.
Desired Outcome: More than anything, I'm just looking for a sanity check. I've been dealing with this every summer for a while now, so this is not exclusively a COVID-19 burdened network issue. Though, it could certainly contribute. Over the last 3 or so years, it seems to correlate more closely to breaking triple didgets. If this is situation nominal, I'm fine with that. If I need to try swapping out my modem, I'll give it a go.
Hardware:
Modem - CM1000 HW Version: 2.02 FW : V5.01.04 (various over the years, though)
Router - Various. Over the years, I've used a Netgear XR500, an ASUS AC3100, and a Ubiquiti Edge Router X. The issue exists when connecting directly to the modem as well.
Background:
Last summer I had grown frustrated, and signed up for the inside wiring plan. Over a 3 month period, I must have had the tech out 20 times. He kept insisting it was my CM1000 modem, and that they are terrible modems. I purchased (briefly) a DOCSIS 3.1 compliant surfboard (I forget which... it was likely the SB8200) to test his theory. I know my CM1000 tends to heat up quickly, so I wouldn't be surprised if that is problematic. However, I still received the same outbound packet loss, so I returned it after a few days.
I went back and forth with the technician, who replaced wiring and fitting inside the house. It definitely seemed to improve my time to connect, and my signal, but did little to fix my packet loss issues. Using pathping and pingplotter, I can regularly show the packetloss. It also seems to be around a specific IP/node inside of the cox network. However, they indicated that they only trust their tools, and their tools show 0% packet loss from my house. That being said, I kept calling in the hopes that they could catch this intermittent issue.
They came out to monitor from the street for a day or so, and saw some of the packet loss. While discussing with that tech, I asked if there had been any tickets in the area. He looked, and sure enough, there was a major repair order the next street over. Packrats had gotten in and chewed components, allowing noise into the system. About a week after the repair ticket was closed, my packet loss was resolved. I've now not had an issue for the last 9 months.
Until, that is, a few weeks ago. Once the weather started breaking 100, my VPN connection for started dropping throughout the day. 10am-noon seems really consistent, then again later in the evenings.
I haven't re-engaged with Cox again, nor have I run extensive ping plots, or path pings. It feels like the same issue again for sure, and happens across my devices both wired and wireless.
Before I start the process of going crazy with my own diagnostics,
1. Should I try a new modem again? It certainly doesn't hurt to have a backup should anything happen. Especially since all of us at my company have been pushed full time remote.
2. Any recommendations for DOCSIS 3.1 modems? I'm trying to figure out what the difference is between the CM8200, and the SB8200 (re-branding?), or if the CM8600 offers anything significant. SurfBoard modems had been good to me for a long time, but I liked that I could add and change a password for the CM1000 that I have.
3. Alternately, should I limp along until DOCSIS 4.0 modems come out? I hear rumors that they may start surfacing in the next 6 months.
4. Is there a diagnostic tool that the Cox technicians will accept from consumers / home users?
5. If I do re-engage with Cox, is there anything specific I should try to point the tech to in order to help? Providing them the IP primary source of the packetloss didn't seem to impress. Do they have the ability to check node congestion, heat, errors, noise, etc.? I'm not sure what their diagnostic toolbox looks like, exactly.
Modem / Connection Stats:
Frequency start Value
This field below allows you to modify the frequency the cable modem start with its scan during initialization and registration. Enter the new start frequency and restart the cable modem for it to take effect.
Starting Frequency
Startup Procedure
Procedure Status Comment
Acquire Downstream Channel 837000000 Hz Locked
Connectivity State OK Operational
Boot State OK Operational
Security Enable BPI+
IP Provisioning Mode Honor MDD IPv4 only
Downstream Bonded Channels
Channel Lock Status Modulation Channel ID Frequency Power SNR / MER Unerrored Codewords Correctable Codewords Uncorrectable Codewords
1 Locked QAM256 10 837000000 Hz -6.4 dBmV 37.4 dB 2221669558 123918 422435
2 Locked QAM256 1 783000000 Hz -4.7 dBmV 38.1 dB 2253634191 217522 261730
3 Locked QAM256 2 789000000 Hz -4.6 dBmV 38.0 dB 2254115112 1733 0
4 Locked QAM256 3 795000000 Hz -4.7 dBmV 37.9 dB 2254119107 1776 0
5 Locked QAM256 4 801000000 Hz -4.9 dBmV 37.8 dB 2254122289 2423 0
6 Locked QAM256 9 831000000 Hz -6.3 dBmV 37.4 dB 2251814705 754602 1559306
7 Locked QAM256 41 405000000 Hz -5.2 dBmV 37.7 dB 2221308638 5 0
8 Locked QAM256 11 843000000 Hz -6.8 dBmV 37.1 dB 2253687167 95413 352888
9 Locked QAM256 12 849000000 Hz -6.9 dBmV 37.3 dB 2254130627 8895 0
10 Locked QAM256 17 879000000 Hz -7.7 dBmV 36.8 dB 2254131206 11666 0
11 Locked QAM256 18 885000000 Hz -7.9 dBmV 36.6 dB 2254131872 14556 0
12 Locked QAM256 19 891000000 Hz -7.5 dBmV 37.0 dB 2254142420 8690 0
13 Locked QAM256 20 897000000 Hz -7.9 dBmV 36.6 dB 2254140062 14413 0
14 Locked QAM256 21 903000000 Hz -7.9 dBmV 36.6 dB 2254146923 11609 0
15 Locked QAM256 22 909000000 Hz -8.0 dBmV 36.6 dB 2254149734 11999 0
16 Locked QAM256 25 927000000 Hz -8.4 dBmV 36.5 dB 2254157874 7453 0
17 Locked QAM256 26 933000000 Hz -8.8 dBmV 36.4 dB 2254161857 6879 0
18 Locked QAM256 27 939000000 Hz -9.1 dBmV 36.3 dB 2254166330 6308 0
19 Locked QAM256 28 945000000 Hz -9.4 dBmV 36.0 dB 2254170092 6403 0
20 Locked QAM256 29 951000000 Hz -10.0 dBmV 35.9 dB 2254174510 5484 0
21 Locked QAM256 30 957000000 Hz -10.2 dBmV 35.7 dB 2254177015 5264 0
22 Locked QAM256 33 357000000 Hz -5.4 dBmV 37.5 dB 2254186770 3 0
23 Locked QAM256 34 363000000 Hz -5.2 dBmV 37.7 dB 2254190328 5 0
24 Locked QAM256 35 369000000 Hz -5.3 dBmV 37.7 dB 2254193334 1 0
25 Locked QAM256 36 375000000 Hz -5.3 dBmV 37.7 dB 2254197601 2 0
26 Locked QAM256 37 381000000 Hz -5.2 dBmV 37.8 dB 2254201274 4 0
27 Locked QAM256 38 387000000 Hz -5.2 dBmV 37.8 dB 2254205484 0 0
28 Locked QAM256 42 411000000 Hz -5.2 dBmV 37.7 dB 2254208860 18 0
29 Locked QAM256 43 417000000 Hz -5.3 dBmV 37.6 dB 2254210896 17 0
30 Locked QAM256 44 423000000 Hz -5.2 dBmV 37.6 dB 2254214417 2 0
31 Locked QAM256 45 429000000 Hz -5.1 dBmV 37.7 dB 2254216225 5 0
32 Locked QAM256 46 435000000 Hz -5.1 dBmV 37.7 dB 2254216312 2 0
Upstream Bonded Channels
Channel Lock Status Modulation Channel ID Frequency Power
1 Locked ATDMA 1 16900000 Hz 45.5 dBmV
2 Locked ATDMA 2 23500000 Hz 46.0 dBmV
3 Locked ATDMA 3 29900000 Hz 47.0 dBmV
4 Locked ATDMA 4 36300000 Hz 48.0 dBmV
5 Not Locked Unknown 0 0 Hz 0.0 dBmV
6 Not Locked Unknown 0 0 Hz 0.0 dBmV
7 Not Locked Unknown 0 0 Hz 0.0 dBmV
8 Not Locked Unknown 0 0 Hz 0.0 dBmV
Downstream OFDM Channels
Channel Lock Status Modulation / Profile ID Channel ID Frequency Power SNR / MER Active Subcarrier Number Range Unerrored Codewords Correctable Codewords Uncorrectable Codewords
1 Locked 0, 1, 2, 3 159 300000000 Hz -0.5 dBmV 39.0 dB 1108 ~ 2987 11096050018 2659671164 0
2 Not Locked 0 0 0 Hz -40.7 dBmV 0.0 dB 0 ~ 4095 0 0 0
Upstream OFDMA Channels
Channel Lock Status Modulation / Profile ID Channel ID Frequency Power
1 Not Locked Unknown 0 0 Hz 0 dBmV
2 Not Locked Unknown 0 0 Hz 0 dBmV
Current System Time: Wed May 06 17:04:43 2020
System Up Time: 66:17:25
Thank you for any help and/or advice in advance, and sorry for the rambling post. I'm kind of at the point of accepting my fate once the summer months hit.
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MB8600 Heatsink orientation
What side of the MB8600, when looking at it from the front lights, is the heat-sink and CPU on?
Thanks
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[NV] Cox Contract for 12 months with 2-yr. Service Agreement Bronze Duo
$89.99/mo. for 12 months with 2-yr. svc. agr. Regularly $157.48/mo. | Save 42%.
Got this early September of 2019 and I will subsequently post and ask on the correct steps to take as the 1 year anniversary approaches later this summer on how to proceed and in what order ie. retention, loyalty, chat and walking into the Cox Solutions Store to discuss.
I got this when I went into the store last year and the rep actually "congratulated" me when I pointed out that the small print indicates that the sign up deal only lasted 12 months and the back end prices will go up accordingly after 12 months. No problem she said just come in and we will adjust the rate so that there will be no increase. Yeah, right. With cable box rental and taxes (I have my own modem) my monthly bill is in the $120.00 range.
Southern NV. I am curious if anyone else is familiar with this package circa early fall 2019 (I don't know if it is still available or if it is still called Bronze Duo) and who also has this exact same package and what steps they took when the first year ended and full price was scheduled to begin and how they went about seeking a reduction.
I see lots of posts about cancelling service but apparently from reading the agreement I am signed up for a 2 yr contract and if I were to cancel the account I most likely would be subject to a penalty, right?
My eventual goal is to dump the television package and just keep Internet but I don't know how that is going to play out after the first 12 months. That might not be an option until the 2-yr. svc. agr. ends. We'll see.
Anyway thoughts appreciated. TIA.
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[NV] Good bye cox
15 years of consistent lagging and internet issues no more. Got fiber installed a few weeks ago, my ping has not jumped by more than 2ms, EVER. It's unbelievably stable for gaming. I have lived in many different locations in vegas and Cox has been an issue always. Tech calls won't do anything because their infrastructure is dated, cable itself is inferior to fiber and their nodes are overloaded. I feel for you guys still with cox. When I move to a new house I will make sure they support fiber, I am not dealing with cox ever again
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[Modem] Netgear D3.1 firmware pushing.
In the upcoming weeks yall should start seeing new firmware for the following Netgear models.
CM1000, CM1000v2, CM1100 version 6.01.07, and CM1200 version 2.02.03
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Cox Website Down?
The cox website (Billing and Phone Tools) has been intermittently up and down over the last hour or so. Anyone else seeing problems?
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Extension of no data overage charges?
The 15th is approaching and I haven't heard anything about Cox extending unlimited data for no extra charge despite other cable companies extending. Are they that hard up for the unlimited data fees?
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Internet Speed Problems at Cox Demarcation Point?
Hey all, new user here and was recommended to post this here. I'm a new Cox customer in Falls Church/Bailey's Crossroad area of Northern Virginia. Recently got Gigablast at my new home and I have not seen speeds higher than 370 Mbps DOWN/35 Mbps UP. The UP speeds are as advertised but my DOWN speeds are abysmal. They have slowly been getting worse especially after an area outage last week. At best I'm now getting 285-250 Mbps DOWN (and still 35 UP).
Has anyone had issues with internet speeds at the demarcation point? My box has two COAX cables in it. The orange one from COX's pipe and a Black one going into my home. I have a port in the wall and a door right to the outside so the box can be worked on and a COX tech can also peer inside and watch me do speed tests, guide me on some cable-work, etc. I have long cables and extensions so we could pull the gear close to the door and nearly outside.
I had my second tech today who actually was a great and solid dude. We confirmed about ~940 DOWN from the box coming into the home with the Black COAX going straight into my modem. The tech used his hand-held meter and confirmed my modem (Netgear CM1200) was getting over 900 down. He did some wire-fixes (repaired a former tech's work) but when we went back to doing speed-tests on my laptop...I went back down to ~280..260..250... DOWN. The tech assumed maybe some of the inside cables needed to be fixed since they were an older crimping style so he made an appointment for whenever COX techs can come inside again.
However, I went to the box after he left, I unplugged the Black COAX into my home, stretched a brand new long COAX cable out and hooked it up to the demarc box (and to the COX orange cable) and tried it all again. BOOM..speed test STILL at ~280-250 DOWN Mbps range. What the heck? Has anyone encountered this before? Everything has said ~900 DOWN speeds (and the COX tech even showed me on his meter) but when I hook things up...even a fresh cable to the demarc, everything is back down again. Any theories or suggestions? Should I try another modem? I've heard the CM1200s can be funky (it's been fine for me and the tech is getting giga read-out from it). I've done the firmware update/factory reset on it a few times when I was working on troubleshooting by myself.
Here's my modem read-out:
Frequency start Value 0
This field below allows you to modify the frequency the cable modem start with its scan during initialization and registration. Enter the new start frequency and restart the cable modem for it to take effect.
Starting Frequency
Startup Procedure
Procedure Status Comment
Acquire Downstream Channel 693000000 Hz Locked
Connectivity State OK Operational
Boot State OK Operational
Security Enabled BPI+
IP Provisioning Mode Honor MDD honorMdd(4)
Downstream Bonded Channels
Channel Lock Status Modulation Channel ID Frequency Power SNR Correctables Uncorrectables
1 Locked QAM256 4 693000000 Hz 2.8 dBmV 41 dB 0 0
2 Locked QAM256 1 675000000 Hz 3 dBmV 40.4 dB 0 0
3 Locked QAM256 2 681000000 Hz 2.9 dBmV 40.8 dB 0 0
4 Locked QAM256 3 687000000 Hz 3 dBmV 40.9 dB 0 0
5 Locked QAM256 9 723000000 Hz 2.6 dBmV 40.9 dB 0 0
6 Locked QAM256 10 729000000 Hz 2.7 dBmV 41 dB 0 0
7 Locked QAM256 11 735000000 Hz 2.4 dBmV 41 dB 0 0
8 Locked QAM256 12 741000000 Hz 2.4 dBmV 41.1 dB 0 0
9 Locked QAM256 17 771000000 Hz 0.5 dBmV 40.6 dB 0 0
10 Locked QAM256 18 777000000 Hz -0.6 dBmV 40 dB 0 0
11 Locked QAM256 19 783000000 Hz -1.7 dBmV 39.4 dB 0 0
12 Locked QAM256 20 789000000 Hz -3.1 dBmV 38.4 dB 0 0
13 Locked QAM256 21 795000000 Hz -4.1 dBmV 37.9 dB 1 0
14 Locked QAM256 22 801000000 Hz -3 dBmV 38.4 dB 0 0
15 Locked QAM256 25 819000000 Hz 0 dBmV 39.8 dB 0 0
16 Locked QAM256 26 825000000 Hz 0.7 dBmV 40.2 dB 0 0
17 Locked QAM256 27 831000000 Hz 0.9 dBmV 39.8 dB 0 0
18 Locked QAM256 28 837000000 Hz 1.1 dBmV 39.3 dB 0 0
19 Locked QAM256 29 843000000 Hz 1.4 dBmV 39.6 dB 0 0
20 Locked QAM256 30 849000000 Hz 1.6 dBmV 40.1 dB 0 0
21 Locked QAM256 33 345000000 Hz 3.3 dBmV 41.8 dB 0 0
22 Locked QAM256 34 351000000 Hz 3.3 dBmV 42.2 dB 0 0
23 Locked QAM256 35 357000000 Hz 3.2 dBmV 42.1 dB 0 0
24 Locked QAM256 36 363000000 Hz 3.2 dBmV 42.1 dB 0 0
25 Locked QAM256 37 369000000 Hz 3.1 dBmV 42.1 dB 0 0
26 Locked QAM256 38 375000000 Hz 2.9 dBmV 42.1 dB 0 0
27 Locked QAM256 41 393000000 Hz 3.1 dBmV 42.1 dB 0 0
28 Locked QAM256 42 399000000 Hz 3.1 dBmV 42.2 dB 0 0
29 Locked QAM256 43 405000000 Hz 3.4 dBmV 42.2 dB 0 0
30 Locked QAM256 44 411000000 Hz 3.4 dBmV 42.2 dB 0 0
31 Locked QAM256 45 417000000 Hz 3.2 dBmV 42.2 dB 0 0
32 Locked QAM256 46 423000000 Hz 3.1 dBmV 42.1 dB 0 0
Upstream Bonded Channels
Channel Lock Status US Channel Type Channel ID Symbol Rate Frequency Power
1 Locked ATDMA 1 5120 Ksym/sec 17400000 Hz 36.3 dBmV
2 Locked ATDMA 2 5120 Ksym/sec 23900000 Hz 37.3 dBmV
3 Locked ATDMA 3 5120 Ksym/sec 30300000 Hz 37.8 dBmV
4 Locked ATDMA 4 5120 Ksym/sec 36700000 Hz 38.3 dBmV
5 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
6 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
7 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
8 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Downstream OFDM Channels
Channel Lock
Status Modulation /
Profile ID Channel
ID Frequency Power SNR /
MER Active Subcarrier
Number Range Unerrored
Codewords Correctable
Codewords Uncorrectable
Codewords
1 Locked 0 ,1 ,2 ,3 159 288000000 Hz 6.8 dBmV 44.4 dB 1108 ~ 2987 729831213 82357949 0
2 Not Locked 0 0 0 Hz 0 dBmV 0.0 dB 0 ~ 4095 0 0 0
Upstream OFDMA Channels
Channel Lock Status Modulation / Profile ID Channel ID Frequency Power
1 Not Locked 0 0 0 Hz 0 dBmV
2 Not Locked 0 0 0 Hz 0 dBmV
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can cox hotspot be used economically instead of monthly cable bill?
just noticed today there is now a cox wifi hotspot at the edge of my signal range with an antenna-less router so I could possibly improve that if there was a need
but is there a way to buy a monthly or annual hotspot access on the cheap instead of a monthly cable bill?
I don't need high speed, I lived with 10mbps for years and still could if need be but obviously I'd also have to use a VPN layer for some security
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