From San Diego, California
Approximately 10 days ago, My brother and I started experiencing extreme packet loss and constant ping/lag spikes in Fortnite that appears throughout the day but gets worse during peak hours (5pm - thoughout the night). My speeds are perfectly fine, I'm getting around 400mpbs download and 100mbps upload, yet when I'm in-game, I get major packet loss and ping spikes making the game unplayable. Note: My internet is fine, I can stream HD videos, surf the web, download and upload files at lightning speed.
Variables that I have ruled out:
- Router. I've tried multiple routers, made sure they were using the latest firmwares, tried QoS and still had an issue on both. I only use hardwired so it not wireless signal issue. We've tried using cat-5e and cat6 ethernet cables too and still no success.
- PC issues. I factory resetted both our PC's and reinstalled Windows/ drivers and made sure my drivers are up to date. I don't have any anti-viruses programs so that's ruled out. It is also not a Fortnite server issue as I play with multiple friends from California in the same lobby as me and they do not have any issues. But they have different ISP's. Both PC builds have a GTX 1060 6gb, i7-8700k, 16gb drr4 RAM. All video settings are on low. It is 100% not a performance issue.
After 10 days of troubleshooting and dealing with this demon, I have actually pinpointed the problem.
It is how COX interacts with the Fortnite West Coast AWS servers. I played 20 games on east coast servers. Paying very close attention to the in-game Net Debug stats, 20/20 games on east coast servers, were flawless bearing 0% packet loss and no lag spikes or fluctuations in ping. I played 20 games on west coast servers. Paying very close attention to the in-game Net Debug stats, only 4/20 games on west coast servers yielded no problems. The other 16, however, had major packet loss (stats showed mostly download packet loss and some upload packet loss) and unstable ping.
Please escalate this issue to someone who specializes in networking and can fix this serious problem. I am a streamer who streams this game as a source of income and there are no other ISP's in my area and moving somewhere else is not an option for me. So I am stuck with this unfortunate issue.
Evidence that it's not just my hardware:
Cox forum post about members having same issue:
https://forums.cox.com/forum_home/internet_forum/f/internet-forum/21209/cox-ruining-fortnite-and-live-streaming-experience-with-packet-
loss/80372#80372
Fortnite forum post about members having same issue:
https://www.epicgames.com/fortnite/forums/bug-reports/battle-royale-aa/681327-fortnite-packet-loss-and-ping-lag-spikes-as-of-recently-9-04-2018
Common Denominator: Our ISP is COX and are from Southern California.
Here are some trace routes while connected to a AWS west coast server with heavy packet loss (up to 40% download packet loss | up to 12% upload packet loss):
Tracing route to ec2-52-71-66-128.compute-1.amazonaws.com [52.71.66.128]
over a maximum of 30 hops:
1 1 ms 1 ms 1 ms 192.168.1.1
2 2 ms 1 ms 1 ms ip68-107-57-129.sd.sd.cox.net [68.107.57.129]
3 1 ms 2 ms 1 ms ip68-101-129-110.sd.sd.cox.net [68.101.129.110]
4 3 ms 2 ms 2 ms visthbrc01-get0702.sd.sd.cox.net [68.6.8.119]
5 32 ms 32 ms 32 ms dalsbprj02-ae2.0.rd.dl.cox.net [68.1.2.121]
6 32 ms 31 ms 31 ms 52.46.167.212
7 39 ms 43 ms 32 ms 54.239.105.121
8 32 ms 32 ms 32 ms 176.32.125.191
9 * * * Request timed out.
10 70 ms 81 ms 69 ms 54.239.46.0
11 66 ms 66 ms 66 ms 54.240.229.189
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 85 ms 106 ms 89 ms 54.239.110.247
16 68 ms 67 ms 67 ms 52.93.26.62
17 83 ms 98 ms 79 ms 52.93.27.205
18 66 ms 65 ms 66 ms 52.93.25.11
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Trace complete.
Tracing route to ec2-34-235-172-107.compute-1.amazonaws.com [34.235.172.107]
over a maximum of 30 hops:
1 1 ms 1 ms 1 ms 192.168.1.1
2 2 ms 1 ms 1 ms ip68-107-57-129.sd.sd.cox.net [68.107.57.129]
3 1 ms 1 ms 1 ms ip68-101-129-110.sd.sd.cox.net [68.101.129.110]
4 3 ms 2 ms 5 ms visthbrc01-get0702.sd.sd.cox.net [68.6.8.119]
5 32 ms 32 ms 32 ms dalsbbrj02-ae3.0.rd.dl.cox.net [68.1.5.134]
6 31 ms 31 ms 33 ms 72.21.221.202
7 48 ms 51 ms 36 ms 176.32.125.150
8 32 ms 32 ms 31 ms 176.32.125.159
9 * * * Request timed out.
10 70 ms 77 ms 72 ms 54.239.43.206
11 65 ms 64 ms 64 ms 54.239.43.96
12 * * * Request timed out.
13 82 ms 92 ms 78 ms 54.239.111.166
14 63 ms 62 ms 62 ms 54.239.110.182
15 80 ms 87 ms 87 ms 54.239.110.187
16 72 ms 68 ms 70 ms 52.93.25.114
17 * * * Request timed out.
18 66 ms 65 ms 65 ms 52.93.24.127
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Trace complete.
Tracing route to ec2-34-237-197-55.compute-1.amazonaws.com [34.237.197.55]
over a maximum of 30 hops:
1 1 ms 1 ms 1 ms 192.168.1.1
2 1 ms 1 ms 1 ms ip68-107-57-129.sd.sd.cox.net [68.107.57.129]
3 1 ms 1 ms 1 ms ip68-101-129-110.sd.sd.cox.net [68.101.129.110]
4 3 ms 2 ms 2 ms visthbrc01-get0702.sd.sd.cox.net [68.6.8.119]
5 32 ms 32 ms 32 ms dalsbbrj02-ae3.0.rd.dl.cox.net [68.1.5.134]
6 32 ms 31 ms 37 ms 52.46.167.210
7 48 ms 43 ms 47 ms 54.239.105.99
8 32 ms 32 ms 31 ms 176.32.125.157
9 * * * Request timed out.
10 69 ms 80 ms 73 ms 54.239.46.4
11 66 ms 66 ms 67 ms 54.240.229.217
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 86 ms 78 ms 86 ms 54.239.110.227
16 66 ms 66 ms 66 ms 52.93.26.74
17 69 ms 81 ms 109 ms 52.93.27.221
18 66 ms 65 ms 66 ms 72.21.197.243
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Trace complete.
Thanks for your time.
↧
[CA] Fortnite-Packet Loss on West Coast Servers - Southern California
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[LA] New Orleans 24d
Just wanted to mention we began the 24d upgrade in New Orleans last night, also finishing up the upstream work. We are currently working in the Mid City area.
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[NV] ARRIS TM3402 eMTA only available on Gigablast Tier
called cox late last night to inquire about upgrading from a Cisco DPQ3212 eMTA to the Arris TM3402 wanted to move to a DOCSIS 3.1 modem without having to pay a rental fee for a wireless gateway i have my own wireless router so i do not need a gateway so no need to pay additional rental fees so i figured since i have all services with cox the rental fee of a eMTA is waived since you need it for telephone use so the phone rep told me that my local cox solutions store has the ARRIS TM3402 eMTA i stock so i said cool i will call in the morning to inquire about it fast forward to this morning call up my local cox solutions store and yes they carry the modem and tell me all i have to do is come in and exchange the eMTA that i have now for the ARRIS TM3402 so i head over there exchange it he scans the new modem adds it to my account i get home call cox to make sure everything is good and then i find out after spending over 2 hours on the phone with tech support that i can not use this modem while being on any internet speed tier other then the gigablast tier long story short if i wanna upgrade at this moment to a docsis 3.1 modem i either have to pay additional rentals fees or buy my own or upgrade to the gigablast tier so basically there is no way to get a docsis 3.1 eMTA in my situation without spending additional money
just thought i would share this on here in case anyone else was thinking about doing this just saving you a bunch of time and headaches and i hope this changes really soon
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100's of T3s and numerous T4's, ...Zero answers from COX in Norman
4 service calls, the last of which was not a contractor, but a 13 year Cox employee, on 9/14, 9/22, 9/29, and
10/3. 4th visit is supposed to be an escalation. each visit has resulted in a lineman ticket being generated
None have found any issues on my side of the demarc box.
Service outages on 10/1 (2 of them), 10/2, 10/3 ,10/4, and 10/5..10/3 had
"numerous calls from your area"
i check the connection using ping -t, with the default settings, pinging one hop past the modem. i see
massive, constant packet loss. this runs from a low of 5-7% to highs of over 50%. this has been an
ongoing event from 9/14.
looking at the status of the cable modem at the 192.168.100.1 webpage shows zero power, FEC, or
S/N issues on the forwards or the reverse
the modem, an arris 8200 is less than 9 months old, and was flashed to the current firmware (14) for
docsis 3.1 in the push of may this year
the event log of the former shows numerous T3's with at times one occurring every 10 minutes for
hours, along with the 16 attempt timeout of T4's
visiting techs responding to calls have told me the totals were at the 350 level on 9/22
support techs answering my calls have told me their pings of the modem ( which are 50 icmp packets
in one second) show 12 to 42 dropped, if they are even able to see the modem (which never reboots
or goes off-line)
today my phone call resulted in the issue being elevated to a call from a supervisor...in 3 days...
i've had cable modem service for almost 20 years at 4 different locations here in norman, starting with
the road runner service
i've had to start making plans for moving to another provider, as COX's constant lack of effective response
is the worst i've ever seen over this interval
if you live in the norman service area, and are having issues similar to mine, PLEASE call and let them
know...at 600-8282
when things have worked, my service has been extremely good, and i'd like to stay with COX, but their
"head in the sand" response to my polite request for resolution, and my expenditure of time and money
have just wrung me emotional dry
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[Modem] need help identifing a issue that is making my connection bad
having some packet loss/ping spikes on my CM1000 modem and I'm not using a router atm
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First DDOS
Around 4pm Pdt. I lost internet access.
So started troubleshooting.
I noticed that my edgerouter was reporting a 450mpbs download traffic with bursts to 850.
Now normally my edgerouter could handle this but cpu was also high at 95-98%. Which is odd it can handle 1gbit connections at less than 30%.
So. I click on traffic analysis to see what’s using it.....
And nothing. My IP was receiving large amounts of traffic and fuck tons of UDP packets. The traffic was not directed at any of my devices not going anywhere.
So I did a packet capture. I’m 150 packets all of them were received in milliseconds from residential, commercial, random ipaddresses and hsitnames from all over the world. I’m attempt to capture 150 packets 31904 packets were dropped.
I effectively had no way to access the internet at all.
Did the whole reboot everything etc but it resumed. Ever five minutes or so it would stop for a few seconds and resume.
I turned off the wireless ap and disconnected my main switch and connected into the router with my surface. Same issue. Router reports all this traffic coming from no where.
The cox support agent. Ignores all of this info. Sends a request to the modem and what do you know. Nearly all packets are dropped out fo the 50 sent.
They said there’s t3 and t4 errors in the log which I knew about but pretty infrequent.
So they scheduled. A tech. A mother fuckin tech. Whatever. It was next day.
Then. I decide to drop the ipv4 interface from the router. The attacks stayed consistent. On the ipv6. My specific ipv6 was being attacked. Which means that since the subnet is so huge with a ipv6 it’s not likely a subject attack but a specific attack on my ipv6.
I went ahead and dropped the ipv6 interface. Deleted the duid for it.
Unplugged the router. Then the modem.
Five mins to the modem to turn on. Then five more. Then powered on the route.
Router grabbed a new IP and ipv6. And issue resolved. No more DDOS.
Honestly. I think cox would have someway of detecting this. It was hundreds of GB in the span of 2-3 hours.
Maxed out my port non stop.
The tech blatantly ignored the info I gave about this. If they reassigned me a new ip the issue would’ve went away.
Btw some of the IP addresses doing the UDP flood we’re on cox network. So there are compromised device so inside cox. RiP those caps.
I’m on ultimate btw so 300 max. Which I found odd that traffic would burst to 850mbps. And stay above 400 as well sustained.
The router certainly did its job. But with so many packets it’s cpu. Was almost maxed out. It helped up like a champ but there was no way I was going to be able to do anything about it. The short bursts show the incoming flood was above 1gbit a second and my er-lite would’ve died. Lol.
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Link aggregation..
Does link aggregation on a DOCSIS 3.1 model (e.g. MB8600) work on Cox? Not that it would help me right now I'm not even on the gigabit plan, just curious.
Edit: Nevermind, I got it working (for no other real purpose than being a nerd).
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[AZ] Cable Card and TUNING Adapter Box
I continue to wonder why Cox can not come up with a cable card system that does not require an additional box to provide full cable tv service. When I tried using Tivo with it, I spent many hours with no success. As I consider other connectivity approaches, I hate the thought of having to connect one more piece of ancient electronic crap into my system. I understand that some cable companies don't need to use the "box". Will Cox ever make this mo bettah?
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coaxial cable RG6
I have the need to run some RG6 from one building to another approx 300FT for an alarm system connecting from a splitter provided by COX to a Arris TM804eMTA. Naturally I don't want to get HomeDepot brand, but looking for a decent brand/size. Can anyone recommend a vendor/supply house in the Southern California area? thanks in advance. R/
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Arris SB8200 non-responsive
Hello,
I have recently noticed a growing issue with my SB8200. After a period of use- about 12 hours- it will go into a "lights on nobody home" mode. Will not respond to pings, and webUI is not accessible. If it were a signal issue, I should still be able to ping it and access the UI- it is also fully block-sync'd during this time as well. The only recent change on my end, is replacing the drop from demarc to internal home run distribution. This was a week prior to the issue, and I used Cox issued supplies (Gilbert fittings and PCT tri-shield RG6), and with a decade of recent experience as a field tech for Cox- I am 99.9% confident this is not the issue.
A hard reset of the modem resolves connectivity issues. I have not had Cox pull up the modem from their side to diagnose what the modem is stating while it is DNR.
Has Central region recently updated the firmware for this model? Anyone else with this issue?
Thank you.
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[Phone] Cox Voice Fast Track Migration
Under the topic of "you asked, we did," beginning today if you would like to get your Cox Digital Telephone service early migrated to Cox Voice, we have a solution for you. We've created a "Fast Track Migration" plan that jumps you up on the transition list if you want early access to Nomorobo, the Cox Voice Everywhere app or HD Calling.
How it works is when you contact customer care (chat should work fine) you'll have a code added to your account. As we pull our weekly migration lists, we'll do our best to prioritize those, so in the next 2-3 weeks after adding the code you should be migrated one overnight. You'll get notification via email after the switch, so when you contact care, be sure they have your current email.
If you don't sign up for Fast Track, you'll be scheduled as one of the regular batches between now and sometime in late 2019. Most will qualify for Fast Track, but you will need to be on an eMTA (not circuit switched) and use Cox for your Long Distance Provider (not a third party).
Fire away with any additional questions here. As I said this is rolling out today, so the rep you talk to may be new to the process, so be gentle (grin).
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Cox installing new random boxes with power usage meters?
I noticed Cox has installed a couple of these around town. It's not really near any new construction or anything like that. The permits and utility locates don't so much except for mentioning Cox and a fiber electrical box. Typically I see the node power/battery boxes up on the poles and such in the area so these caught my eye.
Anyone seen these before?
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[Modem] High corrected and uncorrectables; ignore?
First, I had a power surge come down an ungrounded coaxial and take out my last modem. Cox paid for damages and put in a grounding block. New modem is SB6183 and I keep watching corrected and uncorrectables continue to climb. The screenshot is about a month. Should I worry about these?
I have zero issues with bandwidth.
I am investigating DNS issues for lagging web browsing; may be my new router though.
One T-3 error every 4-6 days according to modem log.
I have no splitters and no amps connected. I do have one F-Pin coupler. Could that have been damaged after the surge and cause this?
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[Gigablast] Why does my account constantly say "Service Interrupted"?
I'm on GigaBlast D3.1 with the CM8200 modem. At least for the past week, every day my account says "Service Interrupted." However, everything seems to be working fine. Signal levels are good and speed test results are good. Anyone know why?
[att=1]
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[OK] packet loss for the game fortnite disappeared
today we had a fix for internet services in the area and all of a sudden the packet loss issues on the upstream in fortnite have gone away! they seem to have deployed a fix for this issue that from what I read here only affects cox customers IDK if everyone is seeing this but I am.
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[Email] Spam
Has anyone noticed a huge increase of email spam the last 2 weeks, have the same email address for the last 15 years and normally only get spam once in a blue moon but bow get about a dozen a day and even if I block the sender and add to junk email they keep coming, no virus or spyware found so I just want to see if anyone else noticed a increase.
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Trying to help my sister and her new Cox Internet service
My sister just moved to VA Beach and has Cox cable TV, Internet, and VOIP phone service. She bought a new Linksys EA7300 router that the Cox installer configured during her installation.
She received this email from Cox about a month after the service had been turned on and asked me for some help to try and diagnose the problem.
Dear Cox High Speed Internet Customer,
A computer system or device connected to your Cox Internet Service, such as a router, digital video recorder, security camera or VOIP PBX, is running an open recursive DNS server.
Open DNS revolvers can be exploited and abused by criminals for DNS Cache Poisoning and Denial of Service Attacks. They allow outsiders to consume your Internet bandwidth for malicious purposes. This poses a significant threat to you, other Cox customers and the Internet, as a whole. This vulnerability can also impact your quality of service.
There may be a setting within your router called "DNS Proxy" or "DNS Relay". You will want to disable this service within your router's configuration menu, if it is enabled. If you aren't sure how to check or disable this feature, you should refer to your product manual or technical support.
It is also possible that one or more computers behind your cable modem are infected with malware and are being exploited to host rogue DNS servers. Please make sure your anti-virus software is up to date and run full scans on all computer systems within your household. If you do not have an anti-virus solution, Cox offers the Cox Security Suite to our customers, free of charge:
I'm not a Cox customer, so am not skilled at working with them as an ISP or cable modems in general.
As a first step, she put on the Cox security suite (McAfee) to replace the Symantec stuff from her prior provider on her Windows deskop. No trouble found after scans.
So I said lets look at the router. I had her go to grc.com and run Shields up!. The results were interesting, at least to me who sees 100% stealth on my AT&T Uverse gateway.
GRC Port Authority Report created on UTC: 2018-10-14 at 17:26:52
Results from scan of ports: 0-1055
0 Ports Open
24 Ports Closed
1032 Ports Stealth
---------------------
1056 Ports Tested
NO PORTS were found to be OPEN.
Ports found to be CLOSED were: 69, 160, 165, 166, 167, 168,
169, 191, 461, 467, 468, 492,
499, 500, 501, 508, 532, 770,
796, 801, 803, 808, 810, 827
Other than what is listed above, all ports are STEALTH.
TruStealth: FAILED - NOT all tested ports were STEALTH,
- NO unsolicited packets were received,
- NO Ping reply (ICMP Echo) was received.
So, no open ports, but a significant number of visible but closed ports. And none of those ports is port 53 (Domain Name Server).
She doesn't have any DNS servers addresses specified in the router for the local network side. The WAN side has pulled via DHCP three DNS server addresses that I confirmed are cox.net DNS servers via dnslookup. She has does not use any dynamic DNS server services (like opendns.org) as she has no reason to.
I'm not quite sure where to go from here and thought I would ask for guidance since I am not seeing any settings in the manual for that router.
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[DOCSIS] DOCSIS 3.1
OOOoOOoOoo.... My Arris SB8200 downstream light has turned blue. OFDM is IN THE HOUSE !!!!
I now see a "other" modulation channel.
So.. When do we get to see gigabit ? Im READY.. hahaha...
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[Gigablast] New Blue Light Areas?
Heard that we activated parts of Nebraska, Rhode Island and Oklahoma footprint for Gigablast yesterday. Any folks seeing blue lights?
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High Latency issues / Wifi Issues
Hey all,
I have some issues going on in my network. My current setup is NetGear XR500 Router, and Arris SB8200 model. I have 70 Down/6 up
Currently my devices are wireless which also includes the XboxOneX, Apple TV, Iphones etc. When I'm playing my Xbox my ping every other minute goes to 400MS and I start to get connection failure and basically fall out. On my Apple Tv it will work for a little bit then start to have buffering issues. I thought I had pretty good hardware so I'm not sure what going on lol.
I ran pingplotter (Wireless on laptop ) and I seen my latency spike every other minute give or take and then lost packets here and there. I was reading to run everything to saturate the network and see what's happening maybe adjust QOS on the XR500 but it seemed to handle my systems unless I'm reading something wrong, Weird part is when the packets drop for a second or 2 on pingplotter the game went out as well. So what do you guys need to see to help me diag this issue? Is it the ISP maybe I know I have a attenuator on the outside but I don't know what it is.
Thanks Fellas.
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