I really think that there are network problems causing my lower than normal speeds.
This is based upon multiple tests of speed, trace routes, ping tests and even back tracing.
Anyway when I asked about updating the firmware, cox says they have the update, but no longer update any modems purchased at retail. (Only rented modems?) And that I'd have to go to Motorola
for an update.
Quote from Motorola Arris Web site
Question
Can I upgrade the firmware on cable modems & gateways?
Answer
The Cable Operators (MSOs) have complete control of what cable modem/gateway hardware they
will allow installed and the firmware it uses, on their cable plant. This means anything directly
connected to the cable plant (COAX) in your house. They do this to ensure that nothing happens to
anyone upstream from your connections. Cable Operators follow the DOCSIS Specifications that
control this methodology of firmware upgrades as well as providing security for the firmware
upgrades.
Cable Operators also run both the products and firmware through their own test cycles to approve
any manufacturers modems, wireless gateways, and the associated firmware updates for
deployment. This is not an ARRIS only implementation, but the required implementation of any
cable device manufacturer. After an MSO has tested and approved a new version of firmware for a
cable device, they will then push that new firmware out to the devices.
SB_KOMODO-1.0.6.12-SCM00-NOSH (now at)
SB_KOMODO-1.0.6.14-SCM01-NOSH March 2014 Available, but have no information as to changes or if they might have any effect.
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