[OK] Packet loss, Tulsa OK

Hello, I appear to be having packet loss issues as PingPlotter suggests at random times. This causes issues with an online game I like to play. At any hint of packet loss, it immediately closes. My intent is to get some suggestions prior to any possible service call. I’ve spoken to one of the first technical agents you get on the phone. She said she wasn’t able to see my modem on her end and questioned if I really had an internet connection. She was able to send a reset request to my modem and it did manage a reset. I was suggested to get a service call being told my signal was a little out of spec. I’ve previously had service technicians out twice for some internet issue since I got the Ultimate package. One tech got my single on the power level I believe close to 0 dBmV saying it’s the best spot for it, I believe, he done this with a 3 way splitter and a 3rd copper-gold terminator? That was back when I had a DOCSIS 2 modem phone combo and my DPC3010. Sometime after that I canceled the phone got rid of the modem phone and just had the DPC3010. My signel was about the same as what the last technician left it was possibly a little lower. That’s when I had a second tech out which ran a single line from the modem to the wall removing the 3 way splitter which boosted the power level closer to 5-6 dBmV. That was to supposed to resolve my modem losing its connection to cox but it turned out to be an issue “up the line” that maintained fixed. All that brings me up to my current issue that I’ve noticed starting on 12/28/2014, which went from around 12:00 noon up until around 4:00 pm CST. The same thing happened again on 12/29/2014 from around 12:00 noon up until around 4:00 pm CST. I had this happen a third time, prior to writing this, from around 11:00pm shortly being resolved sometime after 12:00 am CST on 12/30/14. During those times, I ran PingPlotter and shown packet loss from outside my router starting at 10.33.128.1 (whatever that is) all the way to 74.125.129.103 (google preset). It would be anywhere from 10-50% packet loss. On the third time it happened I did additional tests while I had packet loss to google on my modem’s internal IP 198.168.100.1 and my external IP 98.184.XXX.XX and it did not show any packet loss (during these I’ve turned the trace interval up to 2.5 seconds). I’m not sure if the test two the last to IPs mean anything but if I saw anything I would believe it to be my modem. I wasn’t certain what 10.33.128.1 was in the hops so I tested that directly and got some packet loss around 20%. I tried one more hop beyond that 68.12.19.184 (COX-68-12-19-184-static.coxinet.net) and had packet loss. I have also tried testing directly connected to the modem bypassing the router and still had packet loss. Anyways my speed is good my packet loss is bad other than that I think my internet is ok. If this turns out to be a COX infrastructure issue that didn’t need a service call… Wonderful! The only last bit of information I can mention was the neighbor behind me was recently connected with COX and that contractor that connected him kicked the snot out of the cable hookup cover, which is in my yard. Here is all extra information: Cable modem: Cisco DPC3010 Wireless router: ASUS RT-AC68U Cox speed tier: Ultimate Signal levels: See below, it was around this each time I checked. Cable connection to Cox: Single cable from modem to a wall jack, from wall jack to cox box with a grounding block, from the grounding block to the cox hookup in my back yard. PingPlotter screenshot: https://onedrive.live.com/redir?resid=F467DFA4D72E97E1!13685&authkey=!ABWuTE9nvBZyEro&v=3&ithint=photo%2cpng SmokePing: http://www.dslreports.com/r3/smokeping.cgi?target=network.164a487f4b6dc2d2386e700bf4b29b27 Tweaks: I do not have tweaks Ookla Speedtest: 173.08/22.92 Mbps EasyTEL Communications Tulsa, OK; 155.97/21.98 Fibrenoire Internet Mbps Montreal, QC Connection: The computer I use is directly wired gigabit. Router bypass: Yes, same results Other services: I only have internet with COX Modem MAC: *****This is from my modem status screen***** Model: Cisco DPC3010 Vendor: Cisco Hardware Revision: 1.0 MAC Address: Bootloader Revision: 2.3.0_R1 Current Software Revision: d3000-v302r125533-120716a-COX Firmware Name: d3000-v302r125533-120716a-COX.bin Firmware Build Time: Jul 16 17:16:46 2012 Cable Modem Status: Operational Cable Modem State DOCSIS Downstream Scanning: Completed DOCSIS Ranging: Completed DOCSIS DHCP: Completed DOCSIS TFTP: Completed DOCSIS Data Reg Complete: Completed DOCSIS Privacy: Enabled Downstream Channels Power Level: Signal to Noise Ratio: Channel 1: 7.4 dBmV 41.4 dB Channel 2: 6.3 dBmV 40.9 dB Channel 3: 6.5 dBmV 40.9 dB Channel 4: 6.9 dBmV 41.0 dB Channel 5: 6.7 dBmV 40.6 dB Channel 6: 6.7 dBmV 40.2 dB Channel 7: 6.4 dBmV 40.0 dB Channel 8: 5.4 dBmV 39.6 dB Upstream Channels Power Level: Channel 1: 36.0 dBmV Channel 2: 34.7 dBmV Channel 3: 36.9 dBmV Channel 4: 36.2 dBmV