Data Usage meter updated?
Logged in to check my usage today, and got this message: "Attention customers in Orange County - With updates to the data usage measurement system on November 4, 2014, your data usage history has been...
View Article[CA] Random drops of service in Santa Barbara
I've been a Cox Ultimate subscriber for a few years now. I've never had any trouble (using a Motorola 6120 modem and an Apple Airport Time Capsule handling multiple wired and wireless clients)....
View Article[ALL] New Customer Billing Activity
I just activated Internet + Flex TV yesterday. I'm looking at my unbilled activity and am seeing the Cox Service Protection Plan for $6.99, which I did not opt for and two $30 charges for the...
View ArticlePoor training?
I picked up a Cisco DPC3825 gateway at the flea market this morning and hooked it up to test it. I noticed that one upstream channel seemed to be missing, so I called in to Customer Service. The...
View ArticleOnly 4 downstream channels
Just swapped my broken SB6141 8 X 4 modem for a SB6183 16 X 4 modem today. I noticed the new modem is connecting with only 4 downstream channels. My old modem was connecting to 8 downstream channels....
View Article[LA] Bandwidth meter
The cutoff for the month is the 18th for me. It seems like they keep on adding more usage to the billing cycle that is ending. I normally don't use more than 100 out of 250 gigs. This time I only have...
View Article[AZ] Peoria Outage?
Is there a outage in the Peoria area 85345? Tech support IVR says over 10min wait time.
View Article[FL] Upload Speed Issues in Ocala
Using Ultimate Internet. Download speed running around 150Mbps but upload speed which use to be between 30-40 Mbps is now running at 10 Mbps and below. Cox on-line chat says they can see my modem and...
View Article[CA] SB6120 drops to 3 downstream channels
This has been occurring for a while, just wondering if anyone else sees this. My SB6120, when rebooted or power cycled bonds 4 downstream channels and three up. After a seemingly random amount of time...
View ArticleGood bye Cox...hello Google Fiber!!!
Once Google Fiber is up and running...ima outta here. I'm way over Cox's lack of actual support when issues are brought up. Then to not admit fault when they are called out with proof with throttling...
View Article[CATV] Cisco 9865HDC question
I have had the Cox Contour package since July and it has been trouble-free except for one annoying issue. If we lose power, even for a second, the Cisco 9865HDC appears to be unable to do an HDMI...
View Article[RI] Cox Cable WiFi being launched in RI
I was on my way to school and I noticed a new wifi network popped up at the coffee shop, it asked me who my Cable Co was and then prompted me for my Cox.net user-name and password. [att=1]
View Article[OK] MusicChoiceHD displaying in SD on Motorola/Rovi DVRs. Cox No Care.
In Tulsa Cox MusicChoice HD channels 851-900, on ALL Tulsa Motorola Rovi DVRs, now display black bars on the side of the "HD" image. This is not the case on Tulsa Cox Contour DVRs which display those...
View Article[OK] Poor Service in Owasso
I am very frustrated with Cox for the last two months service has been intermittent, failed, or just slow. I have called tech support and Wow, what a difference from a year ago. A year ago I had no...
View ArticleRandom: Mail server pop.cox.net responded: please send PASS command
I talked to Cox live chat yesterday about this, they said to reinstall Thunderbird after only confirming that I could log in to webmail and giving me a link to the settings page...
View Article[LA] Ultimate Tier Speeds Dropping at Night
First question is what speeds should I expect during peak usage hours? I currently get great speeds in the morning which are always between 170 Mbps and 195 Mbps down and 20-30 Mbps Up. hen in the...
View Article[AZ] Email issues, timing out, failing Cox.
I have 2 different accounts at 2 different locations in peoria/glendale using Occasionally working, but all day its been timing out and causing delayed reception of some emails. wondering if this is...
View Article[CA] Connection drops regularly, technician says I need a new modem
Our connection drops regularly, Cox sent a technician who said our frequencies are misaligned (or something like that) and that our modem isn't powerful enough to handle all the data we're pushing...
View ArticleTuning Adapter Issue
I recently moved back to Cox. I have had my first tuning adapter crash. Where is the best place to get good tech support on something like that? Some tuning adapter firmwares are known for crashing...
View ArticleCoax cable for 100 foot attic run in Townhome
Please let me know the difference between PCT RG11 Coaxial Cable - Tri-shield, MoCSY 7 75 Ohm with Messenger: A1177TS-BVM versus Commoscope Coaxial Cable marked 9900964 BMU (ETL) 2/22 CU 1/14 CCS150U....
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