Have had to call for one problem or the other seven (7) times since Dec, 24, 2013, last outage on Feb, 11, 2013 from 8:25 pm to 1:30 am (5 hours) and the guy on the other end of the phone had the nerve to ask me to do a "diagnostic" on my end and that he would send someone out two days later, that after a 12% rate increase. Unacceptable.
Now today my modem got remote reset twice at 10:47 am and 12:45 pm followed by 45 minutes of extra slow connections where I could hardly go past 1 Mbps, then it jumped to 23-25 Mbps till about 4:10 pm when it dropped again.
Nice job Cox, getting better all the time.
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