I spoke to Tier 2 support at COX trying to get the SB6180 firmware updated as I am still stuck at:
SB6180-3.2.1.0-GA-00-252-NOSH
And I have been having sporadic speed issues so it was suggested by one technician to update the firmware. But when I called the support number and was transferred to Tier 2 they stated that Cox HSI NEVER updates firmware and there was no way to "PUSH" an update to a modem.
I am just curious if this is true, and if so, how do I go about updating my firmware? From what I understand the latest version is significantly newer and makes many performance and stability improvements.
Any help would be appreciated.
Thanks!
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