I went from the preferred package to the ultimate package. My speeds were great with the preferred package. Usually around 30 Mbps and 7 Mbps. However, with the ultimate package I'm only able to get a max of 95 Mbps down with 21 Mbps up. The download speed should be much closer to 150 Mbps than it is.
The first technician said my down signal was too high and up signal was too low. He put a splitter on after the wall jack and the coxial connects to the splitter to the modem. He said that helped improve the signals. I wasn't satisfied. I had another technician come out. The 2nd technician tried switching out my modem with the cox cisco modem. With that, speeds were actually worse. My modem is a new SB6141. This leads me to believe it's not a modem issue, but a line issue probably outside our house.
When we moved into our house 3 years ago, we were the first in our circle to have cox as our ISP, so the street crew had to lay cables in our yard and down our street.
The technicians said nothing more could be done. They said Im not guaranteed 150 Mbps and that 95 Mbps is what I should be satisfied with. However, I'm not satisfied and believe I should be able to get 150 Mbps down speeds.
When I disconnect the splitter, I get the signal levels
Can someone here give me some help with this?
I would really appreciate it.
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