Hi, I've been with cox in all my 4 years in Gainesville (not that I've had a choice...) and the service has varied a lot depending on where I've lived. This is my second time posting about getting poor speeds during peak hours, the first being 3 years ago.
make and model of cable modem
Cisco DPC3825
make a model of router
combined modem/router from Cox
cox speed tier
Premiere. It was advertised as 24 mbps, but in December we were informed that it would instead be 36 mbps. Unfortunately, at night, we are lucky to get 1/10 of that.
signal levels from »192.168.100.1 at several intervals during the day, especially as the slowness is occurring
It's happening right now, these are my current levels.
http://i.imgur.com/XGtX20Q.png
if they have splitters and if the cable modem has been plugged into a line directly from the wall (bypassing all splitters and surge protectors)
The modem is plugged in directly.
several speed tests to various locations close to where they reside (if applicable, »test.lvcm.com)
http://i.imgur.com/DxWV1I4.png
http://i.imgur.com/fcm98po.png
and just for good measure, one from COX's own
http://i.imgur.com/5YfOzrB.png
smokeping results or pingplotter output to various sites that they perceive packet loss to (if applicable)
I don't think packet loss is an issue. It's just slow.
has the user tweaked (»/tweaks)
The only alterations we've made in any way are to open ports.
are you connected wired or wireless?
Wired. Note that the first two speed tests are from my PC, and the second two are from my roommate's. Both are wired.
have you tested speeds bypassing router?
Can't do this with the combined router/modem.
are other services such as phone or tv affected?
Do not have these
These speeds only occur at night. During the day, I ordinarily get 15+ mbps with no problems. This is very confusing to me, because these speeds only started occurring within the last month or two (possibly earlier, I was out of the country for most of May). You would think the mass exodus that occurs in Gainesville every summer would result in an increase in speed, not a decrease. My guess is they merged hubs for the summer when people leave, but they seem to have overmerged them and now our service has gone to crap. This really isn't acceptable when there are two power users in the house.
Sorry if I missed any information, I will probably be calling Cox customer service as well. If it's anything like the issue I had a couple years back, it's just an overworked area and there is no solution other than to suck it up and wait until Cox does some infrastructure changes.
EDIT: I should say that I live in Southeastern gainesville, near the corner of SW 16th ave and Main street. I wonder if this has anything to do with the somewhat choppy service we had for a week or two several months ago.
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