I just received Cox HSI service this week with a Cox supplied CG3000D cable modem. It seems to work for the *most* part, but occasionally sites do not load or take a long time to load. In addition, I setup a long running ping test and I do see some periods of packet loss and slow performance. Looking in my connection status, I see the information I will paste below.
My questions:
1) Shouldn't I have more then 1 downstream bonded channel?? I have tried powering off the modem multiple times, each time I just get the one downstream bonded channel.
2) Do the SNR/Power levels look ok?
It seems like I need to get a tech to come back and check on this install, but thought I would run it by the community first. Thanks.
Startup Procedure
Procedure Status Comment
Acquire Downstream Channel 579000000 Hz Locked
Connectivity State OK Operational
Boot State OK Operational
Configuration File OK DEF001_vm2.0_d.cfg
Security Enabled BPI+
Downstream Bonded Channels
Lock Status Modulation Channel ID Symbol rate Frequency Power SNR DOCSIS/EuroDOCSIS locked
Locked QAM256 76 5360 Ksym/sec 579000000 Hz -2.5 dBmV 41.4 dB DOCSIS
Unlocked Unknown 0 0 sym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 sym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 sym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 sym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 sym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 sym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Unlocked Unknown 0 0 sym/sec 0 Hz 0.0 dBmV 0.0 dB Unknown
Upstream Bonded Channels
Lock Status Modulation Channel ID Symbol rate Frequency Power
Locked TDMA and ATDMA 4 2560 Ksym/sec 36200000 Hz 43.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
Unlocked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
↧