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Bad pre-wire in Apartment

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So my cable and hsi have been intermittent since I moved to a new apartment about a month ago. I finally had a tech out that did a thorough job of checking signals from point A all the way to each faceplate and splitter. He showed me the signal from the main tap to each junction being healthy all the way to the pre-wire going into the building. In between the wire entering the building and my connections the FDC signal drops to a -28dBmV. -10 should be the lowest. He said at this point my complex either has to approve cox running external wire, or the complex has to rewire. Has anyone had to deal with this before? I'm kinda lost on where to turn, hearing that most property managers won't approve external cables.

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