Hi all,
For the past month or so, I've been having some issues with my Cox Business Internet. After multiple calls, technician visits (2 this week alone), a new drop line (installed 2 weeks ago), a new modem, and indoor outlet signal testing I am better off, but still not 100%.
Suffice it to say, I'm not sure that the subcontracted workers are able to do anything more for me. I'm assuming that I'm going to need someone from the plant to take a look.
To make a long story short, I'm paying for 100/20. Prior to my tech visits this week, I was seeing (Cox tech support also confirmed) around 10% packet loss. My current speeds fluctuate anywhere between 15-30Mbps down and 1-15Mbps up. The best speed I had was this morning around 10AM before the technician left, where I was pulling 99Mbps/14Mbps. It was of course short lived. Due to a phone call I had with Tech Support (who assured me that my issue was the SB6183 modem based on the fact they also saw packetloss just going to my modem from their end), we swapped my SB6183 modem for an Arris Touchstone CM8200 today.
In the 12 hours or so the new modem has been in place, I can see that I have a tad bit of low signal on a few channels.
Any ideas on where I should go from here?
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