called cox late last night to inquire about upgrading from a Cisco DPQ3212 eMTA to the Arris TM3402 wanted to move to a DOCSIS 3.1 modem without having to pay a rental fee for a wireless gateway i have my own wireless router so i do not need a gateway so no need to pay additional rental fees so i figured since i have all services with cox the rental fee of a eMTA is waived since you need it for telephone use so the phone rep told me that my local cox solutions store has the ARRIS TM3402 eMTA i stock so i said cool i will call in the morning to inquire about it fast forward to this morning call up my local cox solutions store and yes they carry the modem and tell me all i have to do is come in and exchange the eMTA that i have now for the ARRIS TM3402 so i head over there exchange it he scans the new modem adds it to my account i get home call cox to make sure everything is good and then i find out after spending over 2 hours on the phone with tech support that i can not use this modem while being on any internet speed tier other then the gigablast tier long story short if i wanna upgrade at this moment to a docsis 3.1 modem i either have to pay additional rentals fees or buy my own or upgrade to the gigablast tier so basically there is no way to get a docsis 3.1 eMTA in my situation without spending additional money
just thought i would share this on here in case anyone else was thinking about doing this just saving you a bunch of time and headaches and i hope this changes really soon
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