I have been suffering from random connection issues for a while now. These issues have become very frequent lately that the service is barely usable, as the connection randomly drops for a 10-30 seconds throughout the day. I just upgraded everything except the modem. Here is what I am currently using:
Modem: Arris SB6141
Router: Ubiquiti USG (brand new) The router feeds a Ubiquiti switch which provides a wired connection to my main PC
Cox Plan: Preferred 100
Signal Levels:
Downstream Bonding Channel Value
Channel ID 62 57 58 59 60 61 63 64
Frequency 957000000 Hz 927000000 Hz 933000000 Hz 939000000 Hz 945000000 Hz 951000000 Hz 963000000 Hz 969000000 Hz
Signal to Noise Ratio 38 dB 39 dB 39 dB 38 dB 39 dB 39 dB 39 dB 38 dB
Downstream Modulation QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256
Power Level
The Downstream Power Level reading is a snapshot taken at the time this page was requested. Please Reload/Refresh this Page for a new reading
5 dBmV 5 dBmV 5 dBmV 5 dBmV 5 dBmV 5 dBmV 5 dBmV 5 dBmV
Upstream Bonding Channel Value
Channel ID 4 3 2 1
Frequency 36800000 Hz 30400000 Hz 24000000 Hz 17600000 Hz
Ranging Service ID 20 20 20 20
Symbol Rate 5.120 Msym/sec 5.120 Msym/sec 5.120 Msym/sec 2.560 Msym/sec
Power Level 38 dBmV 37 dBmV 37 dBmV 36 dBmV
Upstream Modulation [3] 16QAM
[3] 64QAM
[3] 16QAM
[3] 64QAM
[3] 16QAM
[3] 64QAM
[3] 16QAM
[3] 64QAM
Ranging Status Success Success Success Success
Signal Stats (Codewords) Bonding Channel Value
Channel ID 62 57 58 59 60 61 63 64
Total Unerrored Codewords 43373225416 43373214076 43373214606 43373234488 43373203198 43373201834 43373221790 43373210608
Total Correctable Codewords 11529 14109 14744 13953 12020 11780 9169 9876
Total Uncorrectable Codewords 13825 30858 37911 29227 31117 31658 14015 26064
I am also getting the following logs from the modem:
Dec 22 2017 20:27:56 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
Dec 22 2017 20:27:56 3-Critical R07.0 Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
Dec 22 2017 20:27:13 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
Dec 22 2017 20:21:19 3-Critical R07.0 Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
Dec 22 2017 20:21:16 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
Dec 22 2017 20:01:02 3-Critical R07.0 Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
Dec 22 2017 19:43:20 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
Dec 22 2017 18:02:55 3-Critical R07.0 Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
Dec 22 2017 17:59:11 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
Dec 22 2017 17:59:11 3-Critical R07.0 Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
Dec 22 2017 17:51:59 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
Dec 22 2017 17:11:06 3-Critical R07.0 Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
Dec 22 2017 16:59:08 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
Dec 22 2017 16:37:27 3-Critical R07.0 Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
Dec 22 2017 15:59:26 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
Dec 22 2017 12:50:13 3-Critical R07.0 Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
Dec 22 2017 12:49:54 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
Dec 22 2017 10:39:40 3-Critical R07.0 Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
Dec 22 2017 10:39:24 3-Critical R02.0 No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
Dec 22 2017 10:31:11 3-Critical R07.0 Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;
Speed tests are usually good:
TEST_DATE TIME_ZONE DOWNLOAD_MEGABITS UPLOAD_MEGABITS LATENCY_MS SERVER_NAME DISTANCE_MILES
12/12/2017 5:11 GMT 88.21 10.99 10 Ontario, CA 50
12/12/2017 6:11 GMT 82.7 10.94 10 Ontario, CA 50
12/12/2017 6:12 GMT 85.63 10.69 11 Ontario, CA 50
12/17/2017 0:10 GMT 82.16 10.77 10 Anaheim, CA 0
12/17/2017 0:53 GMT 85.56 10.62 11 Anaheim, CA 0
12/23/2017 3:28 GMT 87.66 0.18 10 Ontario, CA 50
12/23/2017 3:56 GMT 90.13 10.73 10 Ontario, CA 50
12/23/2017 4:48 GMT 86.57 10.78 11 Anaheim, CA 0
Appreciate any help..
↧