I submitted a name change on the account again because Cox didn't change it after my father died and Loyalty Dept. said it was illegal.
I have been back and forth with the Customer Care Team and emailed the obituary last Friday. I was told there will be no disconnect. Came home tonight and have no service. The number to call on the tv screen: 800-859-5394 is a busy signal. I was told by CS somebody left message on my answering machine, except I don't have one on my landline and no calls on my cel. In addition, the account is closed. I wasn't given any ample time or else I'd look for another provider.
I'm really pissed what they did. The bill has always been paid on time for over 18 years, so I know that's not the issue. I'm glad I kept my landline for 911 calls and recently got rid of the Cox phone. Can they just do that despite being told there will be no disconnect? Nothing can be reconnected now?
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