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[AZ] new speeds not showing...?

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So I have a tech coming out Wednesday, but I wanted to see if someone might have a clue. I'm in Central Phoenix (7th st & Van Buren. No there are no hookers living here.) I have the ultimate tier - So now I'm getting 50Mb down and 20Mb up. The up, obviously, is awesome, but the down still is at the level from before. Went to a level 2 phone tech and she had no idea so she set me up a guy to come out Wednesday. Oh - DOCSIS 3.0 Cisco 3000 CModem, took the router out of the equation so it's hooked up straight. No splitters on line. Cat6 cable from modem to computer. NIC card is a GB card... Uhm, not sure what else might be needed :D Any thoughts would be awesome! :)

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