I'm using Cox internet in Connecticut. Another person using Cox four towns away complained to me about slow response using Windows remote desktop services to a server outside of Boston that's connected through Verizon FIOS service. I logged in to the server and see the same problem. I can press a key several times, and it takes a couple seconds to see the result. Mouse clicks have a long delay too.
I did a tracert from my location, and see that there's a problem in New York. If I do the tracert starting at the Boston location, it looks fine.
Connecticut to Boston trace:
Tracing route to static-71-184-xxx-xxx.bstnma.fios.verizon.net [71.184.xxx.xxx]
over a maximum of 30 hops:
1 4 ms 4 ms 4 ms XXXXXX [192.168.1.1]
2 839 ms 21 ms 17 ms 10.4.16.1
3 19 ms 19 ms 19 ms ip98-190-33-34.ri.ri.cox.net [98.190.33.34]
4 18 ms 18 ms 17 ms ip98-190-33-34.ri.ri.cox.net [98.190.33.34]
5 823 ms 22 ms 24 ms nyrkbprj01-ae3.0.rd.ny.cox.net [68.1.5.157]
6 1739 ms 1369 ms 2243 ms lag-22.ear2.NewYork1.Level3.net [4.35.90.1]
7 23 ms 24 ms 1359 ms 0.ae12.BR2.NYC4.ALTER.NET [204.255.173.53]
8 * * * Request timed out.
9 * * * Request timed out.
10 42 ms 39 ms 42 ms static-71-184-xxx-xxx.bstnma.fios.verizon.net [71.184.xxx.xxx]
Trace complete.
Boston to Connectcut trace:
Tracing route to ip68-0-xxx.xxx.ri.ri.cox.net [68.0.xxx.xxx]
over a maximum of 30 hops:
1 1 ms 1 ms 1 ms 192.168.2.1
2 6 ms 7 ms 7 ms L300.BSTNMA-VFTTP-121.verizon-gni.net [98.118.41.1]
3 11 ms 12 ms 12 ms G101-0-0-30.BSTNMA-LCR-21.verizon-gni.net [100.41.208.88]
4 * * * Request timed out.
5 * * * Request timed out.
6 17 ms 17 ms 16 ms 0.ae3.BR2.NYC4.ALTER.NET [140.222.231.133]
7 * * * Request timed out.
8 17 ms 17 ms 17 ms 4.35.90.2
9 23 ms 21 ms 21 ms provdsrj02-ae0.0.rd.ri.cox.net [68.1.0.49]
10 26 ms 25 ms 27 ms ip98-190-163-109.ri.ri.cox.net [98.190.163.109]
11 26 ms 24 ms 23 ms ip98-190-163-109.ri.ri.cox.net [98.190.163.109]
12 44 ms 34 ms 45 ms ip68-0-228-225.ri.ri.cox.net [68.0.xxx.xxx]
Trace complete.
I tried doing an online chat with Cox, but after several "Thank you for your patience" messages, the session terminated after about an hour with no result. I stopped by a Cox store this evening, and they're going to send someone over tomorrow. I'm 99.9% sure there's nothing wrong here, since it looks to me like the problem is somewhere between Cox and Level 3 in New York. I figure the "Request timed out" stops are the NSA routers in there :-)
Even a Ping directly to 4.35.90.1 gives me times between 22ms and over 700ms.
Does anyone know how to get this situation looked at?
Thanks,
Paul
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