I play battlefield 4 on my PC, as of about 10-14 days ago i started noticing packet loss impacting my online play (prior i would just about NEVER see packet loss during game play). Note; BF4 on PC provides very detailed network staticis via invoking the network.perfoverlay.drawgraph 1 (or 0 to disable graph) option. I just started seeing this packet loss about 10-14 days ago, regardless of the server i connect to. Across several times of day, and days, i connected my PC directly to my netgear cm600 modem and observed the same packet loss on every server i tried (i try servers all over the country).
My modem has excellent signal according to level 2 techs (multiple l2 techs have said all "4 x of my signals on their screen are in the green" , about 3 months ago a cox tech redid all my wiring from the pole, straight to the modem, they even had to add splitters as i have no TVs , only a direct run from the pole to the modem). I get my full Ultimate Package speeds just about 24/7 and latency is never an issue (160-200 mbit down, 250+ mbit during power boost, 25mbit up - 40-50mbit up during power boost).
I have some PRTG (similar to MRTG) sensors running 24/7 and its graphs make clear the increase in packet loss recently:
My main question from this post is 2 fold:
1) has anyone in this area (metairie) noticed an increase in packet loss at all hours of the day (* not just during peek hours), not a bandwidth or latency issue, just packet loss (my bandwidth is solid 24/7).
2) does anyone know who i can contact at cox with some technical expertise or who can really address or look into this issue. I was thinking about emailing all my data to noc@cox.net (or whatever is under RIPE for cox noc) but assumed cox noc wouldn't care or reply to me.
Normally i wouldn't care about packet loss, as long as my bandwidth is solid (which it is) but constant packet loss really kills online gaming, esp. first person shooters. Its also usually easily fixed or addressed (again when bandwidth isnt an issue nor limited, which it is not) :(
Thanks.
Images:
Granted the MTR traceroute and PRTG graphs are ICMP (pings) so those are often filtered or dropped/prioritized by busy transit routers, but in this case the real UDP / TCP traffic of my game (bf4) is seeing the same packet loss so the data from the pings is a bit more valid than usual.
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