Since cancelling TV and internet service in Tucson in August I keep getting bills that show a three dollar and some cent credit balance. Have called Cox several times to ask about getting a check for the balance. Call centers make polite noises and "gosh, we really don't know why you've not been sent a check."
Is it Cox policy not to issue refunds if the amount is less than five dollars? If I owed them three bucks and change it would have long since gone to collections and been a black mark on my credit. All equipment has been returned so that's clearly not the hold up.
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