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Aproximately 25-50% Packet Loss in Phoenix, AZ with Cox HSI

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Any recommendations on how to fix this? Equipment: Motorola SB6121 Netgear WNR3500L (have also tested with bypassed router and had identical results) No splitters on cable line. 10/100/1000 wired connection to router. Service: Phoenix, AZ (85018) Cox High Speed Internet Preferred I've attached results from a PingPlotter test. Please let me know if any further information is needed.

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