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[NE] 7Mbps Download when it should be about 100Mbps. Upload OK. [Omaha]

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Docsis 3 Cisco DPC3010 7Mbps Download, Upload not bad. [Omaha] • make and model of cable modem Cisco DPC3010 DOCSIS 3.0 • make a model of router Tried ddwrtOnLinksys, DELL CentOS FireWall, and Direct Connection • cox speed tier Premier Package BandWidth: 100-125 Download / 10-13 Upload DataCaps: 300GB Combined Upload and Download http://www.cox.com/aboutus/policies/speedsusage.cox • signal levels from »192.168.100.1 at several intervals during the day, especially as the slowness is occurring When it gets really bad, 192.168.100.1 is not reachable. Cable Modem State DOCSIS Downstream Scanning: Completed DOCSIS Ranging: Completed DOCSIS DHCP: Completed DOCSIS TFTP: Completed DOCSIS Data Reg Complete: Completed DOCSIS Privacy: Enabled Downstream Channels Power Level: Signal to Noise Ratio: Channel 1: -1.3 dBmV 40.0 dB Channel 2: -1.4 dBmV 39.9 dB Channel 3: -2.4 dBmV 39.6 dB Channel 4: -2.4 dBmV 39.4 dB Channel 5: -1.4 dBmV 39.9 dB Channel 6: -0.7 dBmV 38.9 dB Channel 7: -0.4 dBmV 39.0 dB Channel 8: -1.3 dBmV 38.9 dB Upstream Channels Power Level: Channel 1: 40.2 dBmV Channel 2: 37.6 dBmV Channel 3: 38.4 dBmV Channel 4: 40.6 dBmV [att=1] • if they have splitters and if the cable modem has been plugged into a line directly from the wall (bypassing all splitters and surge protectors) Outside -> two way splitter -> CableModem • several speed tests to various locations close to where they reside (if applicable, »test.lvcm.com) LVCM Test Result #699776 How does one copy-n-paste or save the lvcm results? TestHistory [att=2] Speed Test #107663673 by dslreports.com Run: 2015-02-15 21:16:26 EST Download: 6590 (Kbps) Upload: 10127 (Kbps) In kilobytes per second: 804.5 down 1236.2 up Tested by server: 56 java User: 368065 @ dslreports.com User's DNS: cox.net Compared to the average of 45 tests from cox.net: * download is 64% worse, upload is 49% better • smokeping results or pingplotter output to various sites that they perceive packet loss to (if applicable) • has the user tweaked (»/tweaks) No. • direct the user to post the symptoms here, but refer them to local support based on the thread »[ALL] Cox Forum Support Authorized Internet is very slow at times. • are you connected wired or wireless? Tests are run from both connections, but usually wired Cat5e. • have you tested speeds bypassing router? My speed test history has both direct CM connections and through switches and firewalls. See comments for each individual speed test. • are other services such as phone or tv affected? Internet is only service. • need the MAC address of your modem while not at home? Go to the Cox home page for your area (»www.cox.net and enter your zip), my account, internet tools, manage computers Not sure i want to post my MAC address in a public forum especially the Firmware may be vulnerable or someone else may try to use my MAC and mess things up even more.

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