Last week my HSD service went out overnight - I'm assuming a maintenance window. It came back up in the morning, but now my 4x4 D3 modem is only locking one up & downstream channel. Tried rebooting modem multiple times - even leaving it unplugged for over an hour once - still at this point only one channel up/dn. My particulars:
ARRIS DOCSIS 3.0 Touchstone WideBand Cable Modem
HW_REV: 3
VENDOR: Arris Interactive, L.L.C.
BOOTR: 1.2.1.25
SW_REV: 7.1.103
MODEL: WBM760A
Serial Number: (xxxxxxxxxxxxxxx)
Firmware Name: TS0701103_100810_WBM_7
Firmware Build Time: Fri Oct 8 18:01:39 EDT 2010
Anyone else in my area experiencing this (Santee, suburb of San Diego)
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