I am in NW Oklahoma City, near Penn Square. My Internet connection has been going down about every 20 minutes this afternoon, then coming back up. I called Cox and was told by the girl answering the phone that this type problem was probably due to my modem going out. Is this a legitimate explanation? She suggested this without asking any questions about length of time this has been happening, etc. Am I wrong in feeling this was a rather lame response to my problem? Over the past four weeks, this type outage has happened 5 times -I was previously told that work being done in my area may be the cause - even to the point of giving me 3 days credit for service on next month's bill. Now, suddenly my modem may be the problem? Should I be looking for a new modem?
I hate to be so skeptical, but I feel Cox may not like to tell customers that Cox indeed has a problem, and that this customer representative was just telling me what Cox has told her to say until they resolve the problem. Am I being unreasonable in my approach to the problem? FWIW, the connection has now been back up for almost an hour with no problems indicated.
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