I got upgraded to ultimate internet today. Let me first say I was already on premier with a Docsis 3.0 modem. I called on monday and spent a few minutes on the phone with the rep going back and fourth about how I have already have a docsis 3.0 already and that I don't need a tech to come out. But they insisted thats the case because they want to make sure I'm getting the "true" 150mbs, its also $60 for this.
Well the cox tech called before about 10 minutes before he showed up. He said there shouldn't be anything he needs to do that its all done by customer service. I told him I agree but they insisted a tech must be out there to be sure its the proper speeds. Probably less then 5 minutes after I got off the phone. My modem reset, and once I its back up I do some speed tests and I'm getting 138mbps on the cox's speed check utility. I go to speedtest.net and get results between 144mbps-188mbps. The tech hasn't even shown up to my house yet. He shows up goes to a cox specific speedtest website and gets around 140mpbs. He was done and gone within 5 minutes if that.
This is where I'll give cox credit. I called customer support after that and the rep said there was nothing noted about being done on the ticket, so she did credit my account for the amount of the fee. I am digging the speed increase. Just thought I through my experience out there for anyone else going from premier to ultimate.
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