Many of us are eager to criticize Cox for things we don't like or agree with. I want to post my good experience with my last Cox Support call. On Sunday, June 22, I had a support call. ( I had been having problems with my Internet and Phone.) The Cox technician who made the service call was excellent!. I wish I had obtained his name, so I could publicly give him recognition by name. He was efficient, friendly, knowledgeable, and thorough. He took his time - checked and replaced a line from the pole (possibly squirrels had been gnawing on it), as well as all connectors inside and out. He showed and explained things to me as he corrected them. If all tech's who represent Cox were more like him, Cox Customer Relations would be very good. I did email Cox and let them know I was pleased, as well as post in Cox Support Forums. Good service needs to be recognized.
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