I recently signed up with Cox HSI after moving into a new apartment about a month ago and for as long as i can remember my cable modem that i purchased from Amazon will attempt to update my modem's firmware on a daily basis at least 3 times a day. It occurs like clockwork everyday at midnight, 2am and 4am. It will download the firmware, reboot the device and attempt to update. the issue is its already up to date and because of the reboots, i lose connectivity to the internet which wouldn't bother me so much if i was asleep during those hours but i work late shifts so i am up on my computer during those times and its very annoying. I tried contacting cox about the issue and they were of no help at all. I'm not sure if they fully understood my issue. Anyways hoping that you guys might have some insight into this and possibly a solution to stop this from occurring. Here are the logs from my modem (I've edited out the MAC address for obvious reasons)
Model Name: SB6121
Vendor Name: Motorola
Firmware Name: SB_KOMODO-1.0.6.14-SCM01-NOSH
Boot Version: PSPU-Boot(25CLK) 1.0.12.18m3
Hardware Version: 5.0
Serial Number: 3590793**********************
Firmware Build Time: Mar 6 2014 15:23:55
Time
Priority
Code
Message
May 28 2014 00:08:27
6-Notice
I401.0
TLV-11 - unrecognized OID;CM-MAC=00:00:00:00:00:00;MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.0;
May 28 2014 00:08:27
5-Warning
Z00.0
MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=00:00:00:00:00:00;MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.0;
Jan 01 1970 00:00:30
3-Critical
R02.0
No Ranging Response received - T3 time-out;CM-MAC=00:00:00:00:00:00;MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.0;
May 28 2014 00:07:22
6-Notice
N/A
Cable Modem Reboot from Software upgrade ;CM-MAC=00:00:00:00:00:00;MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.0;
May 28 2014 00:07:21
6-Notice
E111.0
SW download Successful - Via NMS
May 28 2014 00:05:23
6-Notice
E101.0
SW Download INIT - Via NMS
May 27 2014 04:07:27
6-Notice
I401.0
TLV-11 - unrecognized OID;CM-MAC=00:00:00:00:00:00;MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.0;
May 27 2014 04:07:27
5-Warning
Z00.0
MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=00:00:00:00:00:00;MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.0;
Jan 01 1970 00:00:26
3-Critical
R02.0
No Ranging Response received - T3 time-out;CM-MAC=00:00:00:00:00:00;MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.0;
May 27 2014 04:06:18
6-Notice
N/A
Cable Modem Reboot from Software upgrade ;CM-MAC=00:00:00:00:00:00;MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.0;
May 27 2014 04:06:17
6-Notice
E111.0
SW download Successful - Via NMS
May 27 2014 04:04:20
6-Notice
E101.0
SW Download INIT - Via NMS
May 27 2014 02:08:22
6-Notice
I401.0
TLV-11 - unrecognized OID;CM-MAC=00:00:00:00:00:00;MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.0;
May 27 2014 02:08:22
5-Warning
Z00.0
MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=00:00:00:00:00:00;MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.0;
Jan 01 1970 00:00:18
3-Critical
R02.0
No Ranging Response received - T3 time-out;CM-MAC=00:00:00:00:00:00;MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.0;
May 27 2014 02:07:35
6-Notice
N/A
Cable Modem Reboot from Software upgrade ;CM-MAC=00:00:00:00:00:00;MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.0;
May 27 2014 02:07:34
6-Notice
E111.0
SW download Successful - Via NMS
May 27 2014 02:05:35
6-Notice
E101.0
SW Download INIT - Via NMS
May 27 2014 00:07:16
6-Notice
I401.0
TLV-11 - unrecognized OID;CM-MAC=00:00:00:00:00:00;MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.0;
May 27 2014 00:07:15
5-Warning
Z00.0
MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=00:00:00:00:00:00;MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.0;
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