Wondering if anyone else is having issues with the online view/pay bill part of cox's online services?
What happened for me originally, was I dropped t.v. and phone service, and told the rep I only wanted internet service. Got home from the store (where I dropped off the boxes) and found my internet wasn't working. Called tech support, was told sorry they'd get it fixed up, thought they did only a modem reboot, but whatever it was working. Went online and saw a charge for starting internet service self installation. Called back up and told them I didn't start anything. Was then informed the previous rep re-started my service (without telling me that what he was doing) because the rep at the store had mistakenly disconnected all of my services. Got an apology, and was told that of course they'd credit the $30 install charge. Some other things were messed up with my service (couldn't manage email accounts for example) but a ticket for tier 2 cleared it up within 30 minutes.
So I figured everything was a-ok....only it wasn't. My last bill came out, and it was pro-rated correctly and all that, but the $30 charge was there and my credit for it wasn't. Not only that, but the online view/pay bill screen...the one that summarizes what is due and when, and then also the screen where you actually pay the bill...had mysteriously added on 14.27. So that my bill said one thing, the summary and payment screen said another, and when I called in they said their billing system showed a third number with the credit applied (and couldn't explain why it hand't been on the bill).
Ok, so after calling around, having a ticket opened for tier 2 for the odd internet self service stuff being off, basically the only thing I was told was ultimately told was that "it's correct on our screens, and that's all that really matters".
Ok, fine. So I made my payment today for what the phone system (and what the billing reps tell me I owe) online. Of course the system warns me that the amount I'm paying doesn't match the amount due, blah blah blah.
Now, my payment has gone through, and the online view/pay bill screen says I still owe this mysterious 14.27.
Has this happened to anyone else? Will it "fix" itself when the next bill comes out? One call-center rep told me it should, but she didn't sound that convincing.
I don't want this bogus and mysterious amount to show up as past due, as I've never been past due.
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