Sorry, long story...
I bought an HDhomerun Prime tuner, ordered a cablecard from Cox, asked about the self installation kit and was told I didn't need one. I got the M cablecard the next day, put it in but only got about 20 channels, none of the ones I'm paying for. Called Cox again and was told I needed a Tuner Adapter, and that was supposed to be the installation kit I was told I didn't need. I asked about the activation of the tuner adapter and was told they would initialize it at the Cox store when I picked it, and it should just work when I hooked it up. Went to the Cox store, picked up a Cisco STA1520 tuner adapter, I hook everything up and the tuner keeps blinking a green light, and the HDhomerun webpage keeps saying the tuner adapter is disabled, but both the card and tuner are showing as Authorized. I've checked everything, tried powering down and up, tried different cables, signal strength and signal quality are both at 100%, noise levels well within limits (new quad shield cable up to the outside tap) it still won't work. Another call to Cox, told me to power it down, wait a few seconds and power it up again, then wait as it might take up to 45 minutes to get online. Waited 3 hours, still the same. Called Cox again, waited a few minutes because he said his computer was slow, but sounded like a video game in the background, offered no help at all, just wanted to send a tech over. The regular TV Cablebox works fine, so does the Internet cable modem. Any suggestions before I take all this stuff back to Cox and ditch cable for satellite? I'm not letting a Cox tech in my house after the fiasco I had with them last year. This is Cox San Diego service area.
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