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Traffic Shaping on Cox HSI

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I'd like to share a story. I have the 25 megabit tier of Cox HSI. One of the things I enjoy most is watching Twitch.tv streams in my second monitor or roku. The girlfriend and I enjoy watching Amazon Instant Video on the Roku as well. A few months back these services stopped working as they always had. Twitch.tv became unwatchable. Any Source, High, or Medium quality stream setting would result in constant dropped audio and video. The only setting that works now is Low or Mobile which means that you're looking at something akin to a 56k modem video stream. Amazon Instant Video usually starts in HD, then rebuffers, then rebuffers again, then switches to standard definition. The standard definition usually rebuffers 3-4 times during a half hour show. Now both of these services use a maximum of ~6 megabit downstream when they are streaming at their highest quality. The video streaming problems aren't isolated to these two services but they are the ones which I use on a regular basis. (read: most infuriating) The reason that I can't watch streaming video is simple. Cox is using aggressive traffic shaping on my account. Cox ran a new line to our home in August so line quality isn't an issue. Our modem is 8 channel and the recommended model. My connection is hard wired from a gigabit router which is setup correctly. Now if I tunnel my traffic through a VPN which disguises my traffic as well then these services run fantastically. I don't get close to my 25 megabit and I get to enjoy streaming video again at the highest quality settings. Cox is forcing me to pay $150 a year to disguise my traffic in order to use ~1/5 of the speed a pay for reliably. I urge you all to get involved with the EFF because I'm surely not the only one or the last person that this has happened to. Things like this should be illegal.

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