After experiencing 100mbps downloads (and loving it) for the past 4 months or so, a few days ago my average has been about 10mbps.
Trouble shooting steps taken:
- rebooted modem\router
- moved to 2nd nic in computer
- tested directly without router
- used different cables
- tried multiple dns servers
- contacted cox support, they advised all signals are at good levels
- Trace to gateway is sub 15ms and no packet loss
Notables:
- Uploads are twice as advertised speeds, sometimes get 40mbps
- Downloads are between 10mbps and 12mbps on average
- This has been consistent for several days
If upload is fast, it doesn't seem logical to me that downloads would be affected by anything on my equipment, I could be wrong though, just seems logical.
Cox support wants to schedule a tech to come to my house, is there any Tier IV network engineering at Cox that can trouble shoot throttling, routing issues or any of the such before I have to wait a week and waste my and the techs time with them coming out here to tell me nothing is wrong with my equipment?
Any assistance would be much appreciated
Details of setup:
Cable Modem - SB6180
Router - Netgear N600
Cox Speed Tier - Ultimate - 150mbps down 20mbps up
Signal levels:
Downstream: Frequency - 849000000Hz, Signal to Ratio 40.4 dB, Power Level -1.2 dBmV
Upstream: Channel ID 3, Frequency - 3610000 hz, Power 39.5
Splitters: None
Speed tests:
Test 1
[att=1]
Test 2 Ookla
[att=2]
No tweaks
Connection - wired
Bypassed router - Yes, same results
No other services with Cox
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