My current situation is not exactly the same. I hope people will read this.
What has happened to me was this.
Clled cox last night to see if we could get an account. They said yes but I had to pay a deposit as I have no credit history with them. I can understand this.
So my wife decided to go to the store and pay it this morning. They said they would be by the next day for installation.
So now she comes home around noon and gives me the info.
Then around 4pm I get a call from the store. They are saying I owe a past due bill for aroun $90.
Now in no way could I have been a cox subscriber. I lived in a comcast and verizon area. The address they gave me for the past due account is from a neighboring state. The state is a cox state. So I explain this to the gentleman.
Now they want me to provide proof of residency and a police report to clear my past bill.
How is this even possible. When on the phone last night and in the store their was nothing said about said past bill. Also why would they take my deposit and then tell me of this hours later.
Now my installation is on hold! Hell I even have the modem at my house for next day installation.
I will try calling the office tomorrow in the morning and see what can happen. So far it appears they have "stolen" my money.
Maybe I can get a manager in the billing dept.
Is their anything else I can do?
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