Hey all, thanks for taking a look at this post.
I have been experiencing some issues with our internet. We will lose the signal randomly, all lights on modem except for power will go out, and then it will reset itself with enough time, or if I manually do a power cycle, it will fix it itself in almost no time. Also, I notice that the modem itself gets extremely hot.
I'm not really familiar with all of this, but I went ahead and looked at the 192.168.100.1 page and this is what I have:
About
Model: Cisco DPC3010
Vendor: Cisco
Hardware Revision: 1.0
MAC Address: (removed)
Bootloader Revision: 2.3.0_R1
Current Software Revision: d3000-v302r125533-120716a-COX
Firmware Name: d3000-v302r125533-120716a-COX.bin
Firmware Build Time: Jul 16 17:16:46 2012
Cable Modem Status: Operational
Cable Modem State
DOCSIS Downstream Scanning: Completed
DOCSIS Ranging: Completed
DOCSIS DHCP: Completed
DOCSIS TFTP: Completed
DOCSIS Data Reg Complete: Completed
DOCSIS Privacy: Enabled
Downstream Channels
Power Level: Signal to Noise Ratio:
Channel 1: -10.0 dBmV 38.3 dB
Channel 2: -9.9 dBmV 38.3 dB
Channel 3: -10.1 dBmV 38.1 dB
Channel 4: -10.4 dBmV 38.3 dB
Channel 5: -17.1 dBmV 33.7 dB
Channel 6: -17.1 dBmV 33.6 dB
Channel 7: -17.2 dBmV 33.3 dB
Channel 8: -17.5 dBmV 33.1 dB
Upstream Channels
Power Level:
Channel 1: 51.0 dBmV
Channel 2: 51.0 dBmV
Channel 3: 51.0 dBmV
Channel 4: 0.0 dBmV
Now, I know for a fact after reading around a little bit that those downstream power levels are ridiculously low. Also, my upstream channels are on the high end. Is it possible this is a fault in the modem? Or is the only cause the wiring?
The reason I ask is I'm in a 4-plex house in Harahan, and Cox came out and said it was the wiring (the guy didn't even touch my modem, though). To get the wiring fixed, we will have to get the landlord involved, and all of the tenants surrounding me so they could go through the attics of each apartment (we are in C) to fix this. This is a headache.
I'm going to ask the other tenants today if they have any issues with their internet or cable, but I suspect not.
Anyone have any input?
Thanks
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