OK, I have a friend who works locally in the Cox Tulsa market. I called the Exec Resolution line (which they have now evidently decommissioned -- good job there guys) and this old friend of mine happened to be getting messages and recognized my name.
He called me back and initially we set up a service call for an issue with HBO, The Food Network and USA channels (HD) that were either not displaying, or when they did, typically it would be for about five seconds before the picture froze and audio was gone. No message, just darkness.
He cancelled the service call when he evidently found out this was an issue triggered by a firmware update back in late June and was being reported as such. He was going to search a little more but I haven't heard back from him.
The issue remains. I am now on a 40 minute hold call with Cox local support. This is pissing me off as I do NOT like paying for services I'm not getting. I'm typically not a boat-rocker with Cox because I know how complicated their systems can be. But 40 minutes on hold and no word if whether or not a resolution is coming for my issue (and evidently it's not just me) is just not acceptable. Not when I'm paying the money monthly I do.
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