I have been using Cox HSI for about a year, constant dropouts every day and worse on late afternoons and weekends. Numerous support requests, and only getting generic answers about the problems probably on my side. I've replaced the cable with expensive quad shield cable from the pole lead-in all throughout the house, tried different Windows and Linux PC's, Routers, no router (direct from PC to Modem) moving the Modem, and shielding the Modem from other devices, etc. My upstream power levels are always between 47dBmV to 51dBmV, and the disconnects occur anytime the power level goes above 51dBmV which is 5 to 15 times a day. Speed is up to par when I have a connection. Online gaming or anything else is a joke with all the disconnects.
Now here is their latest excuse...
"Thank you for your reply.
As it seems there is a conduit damage near the border with Mexico that
affected all areas and surroundings, maybe this outage impacted your are
too, there is no ETR thy are working on that since 07/28/2013.
We hope that we have been able to provide you with the information you
requested. If we have not, or if we can be of any additional service to
you, please do not hesitate to contact us again.
Sincerely,
xxxxxxxxxx
Cox E-Care Specialist"
Is this truly the cause or are they blowing smoke in my face?
↧