I'm having a problem with my Internet connection.
I have the cable modem, and 2 TVs connected.
My connection has been mostly going fine although both the upstream channels are registering at 54dBmV
I lost my connection so I removed a splitter (now running on 1 TV and cable modem) That fixed the problem for a bit, and is now occuring again (currently running on 1 upstream channel at 54 dBmV [other upstream channel aborts, times out, or gets a retries exceed error])
I called a tech out and the tech will be here on Monday 6/10. I really hope they fix the issue because I don't like being without Internet for sometimes a day at a time. Note: I never have this kind of problem in the winter time, just in the hot season.
Downstream Bonding Channel Value
Channel ID 61 62 69 70
Frequency 837000000 Hz 843000000 Hz 861000000 Hz 867000000 Hz
Signal to Noise Ratio 36 dB 37 dB 37 dB 37 dB
Downstream Modulation QAM256 QAM256 QAM256 QAM256
Power Level
The Downstream Power Level reading is a snapshot taken at the time this page was requested. Please Reload/Refresh this Page for a new reading
14 dBmV 14 dBmV 13 dBmV 13 dBmV
Upstream Bonding Channel Value
Channel ID 2 3
Frequency 31700000 Hz 23600000 Hz
Ranging Service ID 13 13
Symbol Rate 5.120 Msym/sec 5.120 Msym/sec
Power Level 54 dBmV 54 dBmV
Upstream Modulation [1] QPSK
[2] 16QAM
[3] 64QAM
[1] QPSK
[2] 16QAM
[3] 64QAM
Ranging Status Success Retries Exceed
Signal Stats (Codewords) Bonding Channel Value
Channel ID 61 62 69 70
Total Unerrored Codewords 474658249 474658472 474658644 474658821
Total Correctable Codewords 139 7 0 0
Total Uncorrectable Codewords 1405 1427 1400 1355
Note that this is with the splitter outside removed (running on 1 TV and cable modem. With the splitter in place the downstream power levels are all at around 9-11 dBmV, but the upstream is what is killing my connection [seen it as high as 57 dBmV on a single channel]) If I remove the other splitter that is inside and run on just the cable modem, my upstream still hangs around 54 dBmV, but the downstream shoots up past 15 dBmV.
Could it be the line that goes from the outside to wherever the line ends up at? node? line extender? some amp that's in between?
EDIT: I did a speedtest and another possible indication of a problem is my upload speed isn't even going at 1/2 the advertised speed. (Should be getting around 10Mbps with the Premiere tier, but I'm only getting 3.68 according to a couple of speedtests I did.)
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