I just got off the live chat with Cox and ordered Gigablast. I already have DOCSIS 3.1 gigablast but from the chat, this seems to be Fiber gigablast.
I'm just worried that they may not know the difference.
The first thing that worries me is that I had to order the required Modem/Router which is:
DOCSIS 3.1 Panoramic WiFi Modem (Rental)
but I specifically asked about that in the chat:
HTMLYou: DOCSIS 3.1 Panoramic WiFi Modem (Rental)You: is this correct?Renee: That is correct. You: even thought it's Fiber?Renee: Yes that is the new upgraded modem which is the DOCSIS 3.1. You: correct, but Fiber isnt DOCSISYou: I already have DOCSIS gigablastRenee: Are you able to see where it says you can provide your own?You: No. it says:You: Internet Equipment (Required)Renee: The modem rental may be required due to the speeds. However you can also call into customer care to cancel the modem rental as well.You: Oh Ok. Where do I schedule the tech to install FTTH?Renee: You will schedule this during the install page of the ordering process.
So i went ahead and hit next on the order and set the appt for the earliest available which was July 13th.
There was a $75 install fee which does make me think that it is Fiber.... Can anyone off any insight?
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