CenturyLink the only other ISP in Vegas had some “Contacts” in the CL forum. The CL folks distanced themselves after a lot of hits from the user community. Mainly because the troops got on them because they were non-reponsive and gave a lot of lip, but no action.
So they now deal with user/new users to help out effectually in social media.
Does Cox have anything like this on a FB - type - platform?
This is just one pull and they deal with all types of issues.
said by CL Facebook Extract :the CL Social Media Team only works through Social Media messaging. So every day I could msg with a very helpful young lady, but not talk on the phone, she would not give me a #, nor call me. She was definitely American by the way she typed her text, but still, no calling. Every morning I would send a few messages before I headed to my house (out of internet area) for the day, and get home at 4:30-4:45 to read what she replied with, and by the time I'd respond , she'd be gone for the day @ 5pm. The first month was basically going back and forth trying to prove (successfully) that not just me but my entire area was CenturyLink territory, I had multiple boxes in my neighborhood and a box on my driveway, and I could easily receive service. Finally the second month revolved around getting managers involved to verify, getting a tech to visit my site, then a manager to visit, then an area assessment, then an appointment, then they didn't show up, then a reschedule, etc. THIS IS NOT A SLAP ON THE COX FOLKS HERE
It is just a question and would Cox ever do something like this?
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