Did anyone else who was able to do the Self Install for DOCSIS 3.1 Gig get charged a $75 Prof Install fee? I was charged that, even though it was self install over the phone activation. I called customer service and was basically told to pound sand, that its only a professional install service so they have to charge it. I have auto pay setup, so I didn't even realize I had a $300+ internet bill for the service upgrade fee and professional install fee.
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