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Cable Drop replacement by Cox

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Since Cox installed cable to the house in the early 80's, they didn't put it in conduit and did a bare drop of it, and it has since worn out and the cable frayed. I had a Cox guy out over two months+ ago to replace the frayed section, and at the time he said they will be coming back out to trench and bury conduit in 30 days. Well, 30 days went by and noone showed up, so we called and were told it was "still in the system". Another month (or more) has gone by now, and still nooone has blue staked or even a peep. Does anyone know how long does it take until Cox gets moving to bury cable?

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