Since last week, my hsd has been getting random, serious packet loss to the head end / gateway IP address. I called tonight, was speaking with someone and was told that they had to dispatch yet again and they'd call me to confirm the appointment. This is to replace a main line tap at the utility pole on the feed line from the head end. Why would they need my permission to replace this? When I asked for a time frame, I was told that all techs were booked up for the weekend and when I asked if I could get the issue escalated, I was hung up on.
Are there still Cox techs that monitor this thread, if so, is there even a process any more to get an escalation on an ongoing issue? I've had a tech on site, at the pole, reading a -2 signal to that tap from the head end feed. I'll be honest, I always thought that a -2 was a good signal and the closer to 0 was optimal, but it's not my gear and I don't know the tolerances, regardless, he said that the tap was bad and needed to be replaced and he was going to tag it and open a ticket. To my knowledge, the tap is still in place a week later and I'm sitting with random packet loss spikes from 10 - 25% out of 100 packets to my gateway.
--- 72.202.186.1 ping statistics ---
20 packets transmitted, 16 packets received, 20.0% packet loss
round-trip min/avg/max/stddev = 6.293/7.920/18.662/2.858 ms
That's a good response. Most often I'm seeing 30 - 40% loss at times. However, this is totally random. Sometimes it can go hours without incident, then things get wrecked.
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