Ill preface this by saying I have never really had service issues with Cox except for the one time a "supervisor" came to my house to check my connection problems and while I was explaining it to him, he informed me he didn't know what a traceroute was and proceeded to ping my modem and then tell me my connection was fine :)
Can someone help me understand why they need to come to my house to look at my DS and TX levels rather than looking at my modem remotely which they are absolutely capable of doing? I mean other than the obvious way to charge a fee. I have a D3 modem and have had one for quite some time. The rep on the phone even admitted that's what they check and checked it while i was on the phone. I just wanted him to admit, which I knew he wouldn't, that it was just a way to charge a fee. I was respectful and I guess just wanted them in some way to admit they could do it all remotely. It's like they're not even trying to provide good customer service anymore.
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