For any Cox customers still using a DOCSIS 1.1 modem:
From: http://www.cox.com/modemupdatequote:DOCSIS 1.1 End-of-Life Information
• As part of managing our network, Cox encourages customers to adopt the most up-to-date equipment to ensure they are receiving the speed, reliability, and security they expect.
• The technology in DOCSIS 1.1 modems is outdated and may negatively impact the customer experience. Consistent with our adoption of updated equipment, this outdated technology is being removed from our network.
• Therefore, effective 8/7/17, DOCSIS 1.1 Internet modems will no longer function on Cox's network.
• To continue with uninterrupted Internet service, customers will need to obtain and install their free replacement modem by August 7, 2017.
• To assist customers in updating their equipment, Cox will provide a replacement modem at no additional charge to customers with a DOCSIS 1.1 modem.*
:
* - From the FAQs section:quote:Cox is offering current DOCSIS 1.1 customers a free standalone modem replacement.
• The easiest way to order your new modem at no additional charge is to contact Cox at 1-800-234-3993.
• Our Cox Retail stores will not have the free modem option, but have other options.
• Online ordering is not available with the special free promotion. ...
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