I upgraded to Premier today. I was told the upgrade would go into effect in 30 minutes. I had appointments, and didn't check the speeds till tonight. Spoke with someone from Cox that told me to reboot the Cable Modem(I had already done so)
This did nothing for me.
My Modem is the Internet/Telephony Arris
ARRIS DOCSIS 2.0 / PacketCable 1.0 Touchstone Telephony Modem HW_REV: 04
VENDOR: Arris Interactive, L.L.C.
BOOTR: 6.24
SW_REV: 6.1.120.MAXF861
MODEL: TM602G
Product Type: 00000108 010a3be2
Product Release: 00000004
Flash Part: AM29LV320MB
Download Revision: 2
Firmware Revision: 6.1.120.MAXF861
Does this modem support the Premier Tier With 50mbps?
Thanks
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