My internet has sucked for the last two months after moving to North Phoenix (SR51 & Bell Rd area). I thought it was just my wife's computer since mine was still boxed up.
Any advice? I'd really like to avoid a truck roll if possible, since (with the exception of the high downstream lvl) I am 99.95% certain the problem is not at my house. The modem/router worked fine at the old house.
Details:
make and model of cable modem:
Motorola SB5100
Software Version: SB5100-2.3.8.0-GA-00-NOSH
Hardware Version: 3
MIB Version: II
GUI Version: 1.0
VxWorks Version: 5.4
make a model of router
Linksys WRT54GL
cox speed tier
Preferred 25 Mbps
signal levels from »192.168.100.1 at several intervals during the day, especially as the slowness is occurring
Freq: 843 MHz
DS SNR: 36 dB
Level: +16 dBmV (Mighty high. I think my house might be the first one out of an LE/feeder amp.)
Upstream Freq: 36.1 MHz
Xmit Level: 47 dBmV
if they have splitters and if the cable modem has been plugged into a line directly from the wall (bypassing all splitters and surge protectors)
4-way splitter located in demarc box
several speed tests to various locations close to where they reside (if applicable, »test.lvcm.com)
LVCM, Speedtest.net, and Playstation Network all report 950-975 kbps down for all tests, occasionally cracking 1 Mbps.
[att=1]
has the user tweaked (»/tweaks)
None
are you connected wired or wireless?
Wired, multiple devices
have you tested speeds bypassing router?
Yes, same result.
are other services such as phone or tv affected?
Digital Video + DVR unaffected
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