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[FL] Gainesville, FL recent crazy experience on Ultimate

So, I recently had a crazy experience with Cox. I have Ultimate service and everything has been great for well over a year. Last week my speed dropped down to about 120 Mbps. I called Cox, and the automated system asked to refresh the modem (Arris Surfboard 6190, I had purchased). I did it, and let the modem reboot, and still had the problem. A call to Cox got me to an operator, who tried some things. My service then dropped to around 70Mbps, so she scheduled a tech to come out. The tech did (visit 1), and found nothing wrong between the tap and the house, but thought it might be the line into the house to the modem and something else he couldn't check, so needed to schedule for a different day. At the same time he was trying hard to get me to agree to getting the line from the tap to my house dug up and a new line placed. I didn't agree to the new line. He came back the next week (visit 2) with a supervisor, and rechecked everything. They saw the same low speeds from the inside, so they ran a line directly from the tap to my modem (yup, coax across the lawn, through my front door, through the kitchen, to the modem directly). The modem still showed the same low speed. The tech told me there were two possibilities, my modem was messed up or the tap had a problem. Since I had purchased my modem third party, he (for some crazy reasons) couldn't get a tester modem, so he told me to buy another. Great. Well, I went ahead and purchased an Arris Surfboard 8200 (might as well take the opportunity to upgrade, right?)... I got the new modem, called Cox, got it provisioned, setup, and ran the speed test with them on the phone. It was weird.. Sometimes it was at 120ish, once it got to 300, but most of the time it hoovered around 250-280, with several drops into the 100's. They scheduled another tech to come out. Also my phone service through Cox went out! The tech came out (visit 3), noted my problems (speed was now erratically up and down, sometimes to the 30's), called his supervisor (who came out for a little bit then left), rechecked everything, got my phones working, then did something smart... He noted that there were two ports on the tap, one going to me, and one to my neighbor. My neighbor wasn't using Cox service. So the tech made some calls, then switched my line to the other port at the tap. Like magic my speed came right back. So three visits, a new modem on my part, and a bunch of phone calls later, my speed is back up. The port at the tap has some kind of problem, which (I guess) started randomly last week (a Cox service crew will need to check the tap now). It's kind of a mixed bag about the new modem - I don't think I need it since DOCSIS 3.1 isn't in this area (Gainesville, FL) AFAIK, but the modem is provisioned and set up now. Guess I'll sell the 6190... I kind of feel that Cox should reimburse me for my time, the hassle, and the degraded service for a week.

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