Called in to sort billing issues out.. Was offered modem upgrade over a year old ubee. Got a new panorama tg1682gp2 shipped to me. It that gives 7 Mbps download and 30 Mbps upload over cat6 ethernet (had 0 issues and 150D/10U on ubee just hours before the modem change) On speedtest.net + multiple different server tests and the golden softlayer dallas test site.. / And weirdly enough wifi gives max 55D/12U on the tg1682gp2. Pings/routing seem fine.-- Called in had it reprovisioned and "refreshed", hard reset with pin etc.. Told to either get a possible charge? For a tech to come out to fix or go in to exchange the modem gateway for a different one at the store when they open Monday. (a good 30 mile drive)
Read some posts about the TG1682 having issues with 10/100 devices.. but my ethernet ports on the computer is 1gbps.
Figured there might be a firmware update or something and if I left it connected for an hour or two then power cycled the modem so that it might update. No luck.
RF Parameters
Downstream
DCID Freq Power SNR Modulation Octets Correcteds Uncorrectables
Downstream 1 22 939.00 MHz 1.40 dBmV 38.98 dB 256QAM 2605121 0 0
Downstream 2 1 813.00 MHz -2.50 dBmV 38.61 dB 256QAM 814418 0 0
Downstream 3 2 819.00 MHz -5.00 dBmV 37.64 dB 256QAM 776820 0 0
Downstream 4 3 825.00 MHz -4.30 dBmV 37.64 dB 256QAM 781896 0 0
Downstream 5 4 831.00 MHz -2.70 dBmV 38.98 dB 256QAM 719758 0 0
Downstream 6 5 837.00 MHz -5.10 dBmV 37.64 dB 256QAM 915922 0 0
Downstream 7 6 843.00 MHz -4.80 dBmV 37.36 dB 256QAM 831144 0 0
Downstream 8 7 849.00 MHz -2.20 dBmV 38.61 dB 256QAM 779928 0 0
Downstream 9 8 855.00 MHz -3.50 dBmV 38.61 dB 256QAM 663511 0 0
Downstream 10 9 861.00 MHz -3.90 dBmV 38.61 dB 256QAM 619274 0 0
Downstream 11 10 867.00 MHz -1.60 dBmV 38.98 dB 256QAM 568506 10 0
Downstream 12 11 873.00 MHz -3.50 dBmV 38.61 dB 256QAM 603593 13 0
Downstream 13 12 879.00 MHz -4.40 dBmV 38.98 dB 256QAM 574083 23 0
Downstream 14 13 885.00 MHz -1.50 dBmV 38.61 dB 256QAM 783835 0 0
Downstream 15 14 891.00 MHz -1.80 dBmV 38.61 dB 256QAM 773534 0 0
Downstream 16 15 897.00 MHz -3.10 dBmV 38.61 dB 256QAM 787342 0 0
Downstream 17 16 903.00 MHz -1.20 dBmV 38.98 dB 256QAM 762355 0 0
Downstream 18 17 909.00 MHz -0.70 dBmV 38.98 dB 256QAM 675283 0 0
Downstream 19 18 915.00 MHz -1.50 dBmV 38.98 dB 256QAM 642949 0 0
Downstream 20 19 921.00 MHz 0.70 dBmV 38.98 dB 256QAM 656685 0 0
Downstream 21 20 927.00 MHz 1.60 dBmV 40.37 dB 256QAM 669708 8 0
Downstream 22 21 933.00 MHz 0.40 dBmV 40.37 dB 256QAM 625727 0 0
Downstream 23 23 945.00 MHz 2.50 dBmV 40.37 dB 256QAM 639422 0 0
Downstream 24 24 951.00 MHz 2.50 dBmV 40.37 dB 256QAM 633455 7 0
Reset FEC Counters
Upstream
UCID Freq Power Channel Type Symbol Rate Modulation
Upstream 1 3 30.80 MHz 39.50 dBmV DOCSIS2.0 (ATDMA) 5120 kSym/s 64QAM
Upstream 2 4 37.30 MHz 39.50 dBmV DOCSIS2.0 (ATDMA) 5120 kSym/s 64QAM
Upstream 3 2 24.30 MHz 39.50 dBmV DOCSIS2.0 (ATDMA) 5120 kSym/s 64QAM
Upstream 4 1 19.40 MHz 39.50 dBmV DOCSIS2.0 (ATDMA) 2560 kSym/s 64QAM
These should be fine according to https://www.dslreports.com/faq/3692 but I could just be missing something obvious??
Status
System Uptime: 0 d: 0 h: 10 m
Computers Detected: staticCPE(2), dynamicCPE(0)
CM Status: Telephony-TFTP
Time and Date: Sat 2017-05-27 19:37:52
Interface Parameters
Interface Name Provisioned State Speed (Mbps) MAC address
LAN Port 1 Enabled Up 1000(Full)
Hardware Information
System: ARRIS DOCSIS 3.0 / PC 1.5 Touchstone Residential Gateway
HW_REV: 11
VENDOR: ARRIS Group, Inc.
BOOTR: 4.2.0.45
SW_REV: 9.1.103AACX2
MODEL: TG1682GP2
Serial Number: xxx2181
Battery Charger FW Rev: 01.03
Options:
Firmware Build and Revisions
Firmware Name: TS0901103AACX2_011717_1682.GW
Firmware Build Time: Tue Jan 17 17:04:55 EST 2017
eSAFE 0 FW Revision: TS0901103AACX2_011717_ARRIS_GW
I am pretty sure I just got dealt an unlucky hand with this "upgrade" but I figured I'd post my experience for other people to read since most posts regarding the tg1682 are years old on comcast forums. Though maybe I missed something or a coxtech that reads these forums can push some type of magical firmware upgrades ;)
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