I ran into this slideshow while looking for a example of signal levels on Google images. I thought it may be useful for users to see some of the tools Cox has so they have a better idea how they troubleshoot. Doesn't look to contain any proprietary info and the author looks to have done other guides, so I think it's legit. Any thoughts?
https://www.slideshare.net/BobPlace/home-cert-presentation-34800153
On the same topic, I also ran into the .PDF below that gives more detail on their order entry and customer database. I don't think it's used as much anymore, but if nothing else, it gives a idea of what they may be seeing on their side.
http://www.makotek.net/intranet/Forms/ICOMS%20Technician%20Guide.pdf
↧