I recently upgraded to the Ultimate internet package and had issues from the get go. I was required to upgrade my modem to a DOCSIS 3.0 (Cisco DPC3010) because of compatibility issues. Speeds rarely got above 27mbps and thats with testing at off peak time with no router connected. I've contacted COX several times and they tell me my signals are normal (which I confirmed form the modem config page), so they reset the account several times and still no speed increase over Premier. They've tried to setup appointments but my schedule has not allowed for any. Is there anything else I can try before having to have a technician come out? I live in Chalmette, LA.
Thank you!
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