Posting here on the prayer that there is a Cox representative that can help me before I call the Support line...
For the past 2-3 months, I have had a tough time connecting. I pay for the 50Mbit plan and I am lucky to get 20. Right now, I have dialup speeds. I work from home on occasion and it's been nearly unusable. Netflix is completely out of the question.
I need the advice of a local Phoenix FNT, and possibly something changed in the pedestal. The problem is that my modem can't stay synced because of the high Xmit level required. I am one of the first houses out of an LE ped, and I get GREAT forward signal...too much in fact. There is about 22dB hitting the ground block on the modem carriers. I have a short drop, maybe 40 feet, and my modem is the only outlet.
Modem: Moto SB6141
Fwd Receive: 7-10 dB depending on temperature and DOCSIS channel (and this is behind a -9 dB forward-only step attenuator...the modem won't come online due to overdrive without it). 37-38 dB DS SNR
Xmit: 52-54 dB on all upstream channels. Too much for 64QAM. The only one that stays online for more than an hour is the QPSK upstream.
Location: North central PHX, north of 32nd St and Bell Rd.
I can't think of anything in the house wiring that I could do to fix this...as the title says, there is just too much upstream attenuation on plant at my location. Please...is there a Cox rep that can put me in touch with someone that can fix my internet given my location on the plant?
Thanks!
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